Aftersales Technical Coördinator

il y a 2 semaines


Leuven, Flandre, Belgique TN Belgium Temps plein

Client: Randstad Professionals Belgium

Location: Heverlee, Vlaams-Brabant

Job Category: Other

EU work permit required: Yes

Job Reference: 27023131eba9

Job Views: 3

Posted: 15.02.2025

Expiry Date: 01.04.2025

Job Description:

We are looking for an Aftersales Technical Coordinator for our client located in Leuven. As Aftersales Technical Coordinator, you are responsible for the administrative follow-up of products returned for repair.

Your tasks will include:

  • Managing logistics throughout the return process
  • Handling the day-to-day Return Material Authorization (RMA) processing
  • Keeping customers informed
  • Taking care of communication with internal stakeholders

You will report to the MRO (Maintenance, Repair and Operations) manager and will work as part of a bigger crew, alongside Application and Support Group, Production, Delivery and Logistics, Quality and Engineering, as required.

Experience:

5 years

Responsibilities:
  • Dispatching / telephone central
  • Making appointments
  • Data input / indexing files
  • Informing customers about the status of their orders
  • Handling complaints
  • Following up on orders
  • Contacting suppliers
  • Controlling goods
  • Compiling administrative files
Your Offer:
  • Customer service is your jam, and you excel at following up
  • You provide an open and professional communication style toward your customers
  • You are fluent in English (verbal + written)
  • You have strong Excel skills, knowledge of SAP is a strong plus
  • You are a very accurate worker and are able to adhere to strict procedures
  • A bachelor degree, either within the field of Engineering or Logistics Management, is considered an asset
Our Offer:
  • You will start working with temporary contracts. After a positive evaluation, you will be offered a fixed contract. They are looking for someone to make a long-term commitment.
  • A position within a high-tech, international working environment.
  • A benchmarked wage based on your experience. Starting with meal vouchers of 8 euro per worked day and a lot of other benefits when you get your fixed contract.
  • The opportunity to grow, both on a personal and professional level.
  • Our onboarding plan is legendary, our homework policy is flexible and family-friendly.
Company Profile:

Our client is a leading supplier of highly accurate GPS/GNSS receivers for a variety of applications, ranging from construction to land and marine survey, drones, and automotive Advanced Driver Assistance Systems.

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