Aftersales Technical Coördinator
il y a 2 semaines
Client: Randstad Professionals Belgium
Location: Heverlee, Vlaams-Brabant
Job Category: Other
EU work permit required: Yes
Job Reference: 27023131eba9
Job Views: 3
Posted: 15.02.2025
Expiry Date: 01.04.2025
Job Description:We are looking for an Aftersales Technical Coordinator for our client located in Leuven. As Aftersales Technical Coordinator, you are responsible for the administrative follow-up of products returned for repair.
Your tasks will include:
- Managing logistics throughout the return process
- Handling the day-to-day Return Material Authorization (RMA) processing
- Keeping customers informed
- Taking care of communication with internal stakeholders
You will report to the MRO (Maintenance, Repair and Operations) manager and will work as part of a bigger crew, alongside Application and Support Group, Production, Delivery and Logistics, Quality and Engineering, as required.
Experience:5 years
Responsibilities:- Dispatching / telephone central
- Making appointments
- Data input / indexing files
- Informing customers about the status of their orders
- Handling complaints
- Following up on orders
- Contacting suppliers
- Controlling goods
- Compiling administrative files
- Customer service is your jam, and you excel at following up
- You provide an open and professional communication style toward your customers
- You are fluent in English (verbal + written)
- You have strong Excel skills, knowledge of SAP is a strong plus
- You are a very accurate worker and are able to adhere to strict procedures
- A bachelor degree, either within the field of Engineering or Logistics Management, is considered an asset
- You will start working with temporary contracts. After a positive evaluation, you will be offered a fixed contract. They are looking for someone to make a long-term commitment.
- A position within a high-tech, international working environment.
- A benchmarked wage based on your experience. Starting with meal vouchers of 8 euro per worked day and a lot of other benefits when you get your fixed contract.
- The opportunity to grow, both on a personal and professional level.
- Our onboarding plan is legendary, our homework policy is flexible and family-friendly.
Our client is a leading supplier of highly accurate GPS/GNSS receivers for a variety of applications, ranging from construction to land and marine survey, drones, and automotive Advanced Driver Assistance Systems.
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