Aftersales Technical Coördinator

Client: Randstad Professionals Belgium

Location: Heverlee, Vlaams-Brabant

Job Category: Other

EU work permit required: Yes

Job Reference: 27023131eba9

Job Views: 3

Posted: 15.02.2025

Expiry Date: 01.04.2025

We are looking for an Aftersales Technical Coordinator for our client located in Leuven. As Aftersales Technical Coordinator, you are responsible for the administrative follow-up of products returned for repair.

Your tasks will include:

• Managing logistics throughout the return process
• Handling the day-to-day Return Material Authorization (RMA) processing
• Keeping customers informed
• Taking care of communication with internal stakeholders

You will report to the MRO (Maintenance, Repair and Operations) manager and will work as part of a bigger crew, alongside Application and Support Group, Production, Delivery and Logistics, Quality and Engineering, as required.

5 years

• Dispatching / telephone central
• Making appointments
• Data input / indexing files
• Informing customers about the status of their orders
• Handling complaints
• Following up on orders
• Contacting suppliers
• Controlling goods
• Compiling administrative files

• Customer service is your jam, and you excel at following up
• You provide an open and professional communication style toward your customers
• You are fluent in English (verbal + written)
• You have strong Excel skills, knowledge of SAP is a strong plus
• You are a very accurate worker and are able to adhere to strict procedures
• A bachelor degree, either within the field of Engineering or Logistics Management, is considered an asset

• You will start working with temporary contracts. After a positive evaluation, you will be offered a fixed contract. They are looking for someone to make a long-term commitment.
• A position within a high-tech, international working environment.
• A benchmarked wage based on your experience. Starting with meal vouchers of 8 euro per worked day and a lot of other benefits when you get your fixed contract.
• The opportunity to grow, both on a personal and professional level.
• Our onboarding plan is legendary, our homework policy is flexible and family-friendly.

Our client is a leading supplier of highly accurate GPS/GNSS receivers for a variety of applications, ranging from construction to land and marine survey, drones, and automotive Advanced Driver Assistance Systems.