Customer Service Manager EMEA
il y a 6 jours
1. POSITION SUMMARY To lead, support and develop the Customer Service team. Work towards providing a 'consistent differentiate' service to our Customers, via a committed team of individuals. Take team to the next level of order processing and strive towards delivering 'world class' service to our customers. 2. JOB FUNCTIONS Manage Customer Services activities for the EMEA region Maintain & develop CS policies & procedures in accordance with O&M's business objectives, SOX requirements Collaborate with the EMEA Supply Chain Team to ensure all teams are managed to same standards & methodologies Develop strong relationships with key contacts within the Sales organization, and with key support functions such as logistics, credit control, supply planning and pricing. Manage and set SMART goals for Customer Service KPI's like order volume and value, incoming and outgoing calls, service level (OTIF, claim resolution lead time), ... Develop plans to differentiate our service offering to our key customers, understand how we can really 'add value' to our customers in collaboration with sales leaders Ad-hoc projects as required Drive through improvements throughout the entire CS and Supply Chain process Encourage LEAN philosophy throughout the team to free up resources, to be able to focus on the 'value added' part of our role i.e. Advance notification of issues, prompt query resolution Create clear vision for the team to become a 'world class' service organization Provide guidance to all team members for resolution of more complex issues & queries Represent Customer Service team in relevant cross functional teams Remain focused on the individuals and provide leadership and coaching to all the teams Review team resource/ Career Development and succession plans as appropriate Benchmark against peer companies to gain a wider understanding of 'Customer service offerings' 3. EDUCATION & EXPERIENCE REQUIRED Ideally qualified to degree level or equivalent with a minimum of 5 years' supply chain or customer service experience. 4. KNOWLEDGE SKILLS & ABILITIES Fluent in English is essential & other languages are desirable 5. KEY COMPETENCIES The person in this role understands that he/she will operate in an ISO9001 & ISO14001 controlled environment and is willing to implement and understand the basic principles of these quality standards. Must actively demonstrate Owens & Minor's ideal values: Integrity, Development, Excellence, Accountability & Listening
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Customer Service Manager EMEA
il y a 7 jours
Machelen, Belgique O&M Halyard EMEA Temps plein1. POSITION SUMMARYTo lead, support and develop the Customer Service team.Work towards providing a 'consistent differentiate' service to our Customers, via a committed team of individuals.Take team to the next level of order processing and strive towards delivering 'world class' service to our customers.2. JOB FUNCTIONSManage Customer Services activities for...
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Customer Service Manager EMEA
il y a 6 jours
Machelen, Belgique O&M Halyard EMEA Temps plein1. POSITION SUMMARYTo lead, support and develop the Customer Service team.Work towards providing a ‘consistent differentiate’ service to our Customers, via a committed team of individuals.Take team to the next level of order processing and strive towards delivering ‘world class’ service to our customers.2. JOB FUNCTIONSManage Customer Services...
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Customer Service Manager EMEA
il y a 6 jours
Machelen, Belgique O&M Halyard EMEA Temps plein1. POSITION SUMMARYTo lead, support and develop the Customer Service team.Work towards providing a 'consistent differentiate' service to our Customers, via a committed team of individuals.Take team to the next level of order processing and strive towards delivering 'world class' service to our customers.2. JOB FUNCTIONSManage Customer Services activities for...
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Customer Service Manager EMEA
il y a 6 jours
1830 Machelen, Belgique O&M Halyard EMEA Temps plein1. POSITION SUMMARY To lead, support and develop the Customer Service team. Work towards providing a 'consistent differentiate' service to our Customers, via a committed team of individuals. Take team to the next level of order processing and strive towards delivering 'world class' service to our customers. 2. JOB FUNCTIONS Manage Customer Services...
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Customer Service Executive
il y a 6 jours
1830 Machelen, Belgique O&M Halyard EMEA Temps pleinTo lead, support and develop the Customer Service team. Work towards providing a ‘consistent differentiate’ service to our Customers, via a committed team of individuals. Take team to the next level of order processing and strive towards delivering ‘world class’ service to our customers. Manage Customer Services activities for the EMEA region ...
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Clinical Product Specialist Belgium
il y a 2 semaines
Machelen, Belgique O&M Halyard EMEA Temps pleinOwens & Minor, Inc. (NYSE: OMI) is a leading global healthcare services company dedicated to Connecting the World of Medical Products to the Point of Care by providing vital supply chain services to healthcare providers and manufacturers of healthcare products. We are a global healthcare services company delivering exceptional value to our customers. After...
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Clinical Product Specialist Belgium
il y a 4 jours
Machelen, Belgique O&M Halyard EMEA Temps pleinOwens & Minor, Inc. (NYSE: OMI) is a leading global healthcare services company dedicated to Connecting the World of Medical Products to the Point of Care by providing vital supply chain services to healthcare providers and manufacturers of healthcare products. We are a global healthcare services company delivering exceptional value to our customers. After...
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Product Specialist
il y a 2 semaines
1830 Machelen, Belgique O&M Halyard EMEA Temps pleinNYSE: OMI) is a leading global healthcare services company dedicated to Connecting the World of Medical Products to the Point of Care by providing vital supply chain services to healthcare providers and manufacturers of healthcare products. We are a global healthcare services company delivering exceptional value to our customers. After acquiring...
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Clinical Product Specialist Belgium
il y a 2 semaines
1830 Machelen, Belgique O&M Halyard EMEA Temps pleinOwens & Minor, Inc. (NYSE: OMI) is a leading global healthcare services company dedicated to Connecting the World of Medical Products to the Point of Care by providing vital supply chain services to healthcare providers and manufacturers of healthcare products. We are a global healthcare services company delivering exceptional value to our customers. After...
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Customer Success Manager
il y a 2 semaines
Machelen, Belgique SAP Temps pleinWe are SAP SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics,...
