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Brussels, Belgique beBeeTransformation Temps plein

Job Title: Process Transformation Specialist About the Role: We are seeking an experienced Process Transformation Specialist to support a large-scale project focused on redesigning team structures and improving organizational effectiveness in our Contact Centre. The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively with cross-functional teams. Key Responsibilities: Process Analysis: Assess current processes across the Contact Centre, Middle Office, and Back Office, identifying areas for improvement and opportunities for cost reduction. Workshop Facilitation: Prepare and facilitate workshops with cross-functional teams to gather input and feedback on process improvements. Document Creation: Develop clear, structured documentation outlining process improvements, including recommendations for new team structures and operational efficiencies. Presentation Skills: Present findings and recommendations to Senior Management, providing data-driven insights to support transformation decisions. Requirements: To be considered for this role, you will need to possess: A strong background in process design, re-engineering, or a related field. Excellent analytical, problem-solving, and communication skills. The ability to work effectively in a fast-paced environment, managing multiple projects and priorities. A proven track record of delivering high-quality results and meeting deadlines. What We Offer: We offer a competitive salary package, comprehensive benefits, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual looking to make a meaningful contribution to our organization, we encourage you to apply.

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