Desktop Support Engineer L2 | Windows, Intune

Desktop Support Engineer L2 | Windows, Intune & Microsoft 365 | Dutch Speaker

Locations: Brussels, Rotselaar and Wevelgem Belgium (100% onsite, 5 days per week)

Contract Duration: 12 months

Start Date: ASAP

Experience: 5+ years

Language: Dutch / Flemish mandatory

Employment Type: Contract

About the Role

We are looking for an experienced Desktop Support Engineer (L2) to join a 12-month IT support project in Belgium, with positions available in Brussels, Rotselaar and Wevelgem.

The ideal candidate will have strong hands‑on experience with Windows 10/11, Microsoft 365, Microsoft Intune, End-User Computing (EUC), and mobile device management .

You will provide technical support to end users, troubleshoot hardware and software issues, manage IT incidents, and ensure the smooth operation of workplace technology.

The role offers a hybrid working arrangement , combining onsite support in Brussels with remote working.

Key Responsibilities

Desktop & End-User Support

• Provide L2 technical support for Windows laptops, desktops, and peripherals.
• Troubleshoot hardware, software, operating system, and application-related issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office.
• Perform device installations, upgrades, replacements, and configuration.
• Manage device enrollment, configuration, and troubleshooting through Microsoft Intune.
• Support hardware lifecycle management and IT asset tracking.
• Provide technical support for Apple iPhones and iPads.
• Support Android smartphones and tablets.
• Configure and troubleshoot mobile applications, email, Teams, and VPN connections.
• Manage mobile device enrollment and configuration using Intune or other MDM solutions.
• Troubleshoot mobile device connectivity, security, and application issues.

Microsoft Teams Rooms & Meeting Room Support

• Support Microsoft Teams Rooms and video conferencing solutions.
• Troubleshoot meeting room equipment, including cameras, microphones, speakers, and displays.
• Perform pre-meeting technical checks to ensure meeting rooms are fully operational.
• Provide technical assistance during important meetings and executive presentations.
• Coordinate with audiovisual vendors to resolve complex issues.

Infrastructure & Network Support

• Provide onsite technical assistance to infrastructure, network, security, and server teams.
• Support equipment installation, cable patching, hardware replacement, and connectivity checks.
• Troubleshoot basic LAN, Wi‑Fi, TCP/IP, and VPN‑related issues.
• Assist with workplace technology upgrades and infrastructure improvement projects.
• Act as the primary IT support contact for end users.
• Manage incidents and service requests using ServiceNow or similar ITSM tools.
• Troubleshoot and resolve L2 technical issues within agreed SLAs.
• Maintain accurate IT asset inventories and CMDB records.
• Participate in technology refresh projects, IT audits, and process improvements.

Required Skills & Experience

• 5–10 years of experience in Desktop Support, IT Support, End-User Computing, or Workplace IT Services.
• Strong hands‑on experience with Windows 10/11 .
• Experience supporting Microsoft 365, Outlook, Teams, OneDrive, and Office applications .
• Practical experience with Microsoft Intune and Mobile Device Management (MDM) .
• Experience troubleshooting laptops, desktops, printers, and workplace peripherals.
• Experience supporting Apple iOS and Android devices .
• Familiarity with Microsoft Teams Rooms and video conferencing equipment.
• Basic networking knowledge, including LAN, Wi‑Fi, TCP/IP, and VPN.
• Experience using ServiceNow or equivalent ITSM ticketing systems .
• Understanding of incident management, troubleshooting, and SLA compliance.
• Strong communication, problem-solving, and customer service skills.
• Professional Dutch/Flemish language proficiency is mandatory.
• Ability to work in a hybrid arrangement in Brussels, Belgium .

Good to Have Skills

• Experience supporting Microsoft Teams Rooms and audiovisual technologies.
• Familiarity with ITIL processes and IT service management.
• Knowledge of endpoint security and device compliance policies.
• Experience supporting enterprise IT environments.
• Knowledge of IT asset management and CMDB processes.
• Familiarity with Active Directory and