Digital Workplace Product Owner
il y a 2 jours
CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe.
To further support and develop our Automation and Digitalisation process in Zeebruges or Antwerp, CLdN is looking for a dynamic Digital Workplace Product Owner.
As a Digital Workplace Product Owner, you will play a key role in our vision on Automation and Digitalisation by designing, developing, and managing CLdN's digital workplace (currently based on Microsoft 365 technologies) and integrating these tools into business processes.
Your role will involve overseeing the entire lifecycle of these products, from strategy development to implementation and continuous improvement. You will work closely with various departments and stakeholders, including Management, HR, IT, and Business Process Management, and collaborate with external vendors and service providers to ensure the seamless integration and functioning of DWP Tools.
Supported by the Business Process Management team, IT Applications, and IT Systems departments, you will be responsible for the following:
- Design, develop, and manage the CLdN digital workplace by providing solutions for non-application-driven business processes using modern Digital Workplace tools such as the Microsoft 365 environment.
- Oversee the lifecycle of DWP products (such as Office 365) including planning, development, deployment, and maintenance in collaboration with IT systems & Applications.
- Create a detailed roadmap outlining the integration phases, timelines, and milestones related to CLdN DWP.
- Engage key stakeholders from various departments to understand their requirements and expectations from the CLdN digital workplace.
- Manage the tasks of the Digital Workplace Tech Support Officer.
- Select, in collaboration with BPM & IT departments, additional integration tools and platforms that enhance the CLdN DWP.
- Identify opportunities for improvements and recommend useful tools in the DWP technologies.
- Establish and enforce governance policies for the use of DWP applications, ensuring compliance and best practices.
- Set up continuous monitoring and auditing processes to track usage, detect anomalies, and ensure adherence to governance policies in collaboration with IT Systems.
- Implement change management strategies to address user adoption of DWP tools, engaging key users and providing continuous support.
- Define and track key performance indicators (KPIs) to measure the success of the DWP.
Your profile:
- You have a minimum of 3 years of experience in a similar role (Experience of MS 365 ecosystem is a plus).
- You hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field or have a proven track record in this field.
- You have strong expertise in 365 applications: Teams, SharePoint, OneDrive, Exchange Online, Power apps, and other Office 365 tools.
- You have strong analytical and problem-solving skills within the Office 365 ecosystem.
- You have excellent communication and presentation abilities to all levels of the organisation.
- You have solid project management skills by managing multiple projects and priorities within a dynamic, fast-paced environment.
- You can drive and manage the Tech Support officer.
- You have a hands-on problem-solving mentality.
- You are fluent in Dutch and English; any other language is considered an advantage.
- You are willing to travel occasionally to our locations in Europe.
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology, Strategy/Planning, and Project Management
IndustriesTransportation, Logistics, Supply Chain and Storage, IT Services and IT Consulting, and Maritime Transportation
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