Support Engineer
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Job Description - Roles and Responsibilities
We are looking for a helpdesk employee for the ICT department for full-time employment.
You offer first-line ICT support to colleagues with a variety of ICT questions and help ensure a reliable and smoothly functioning service behind the scenes.
A selection of your tasks:
Provides first-line ICT support to employees of the local government and assists them with technical questions, malfunctions and user problems. Ensures customer-oriented and efficient handling so that employees can work optimally.
Installs, configures and maintains computers, software, peripherals and fixed and mobile telephony. Ensures that new employees have the necessary ICT resources and that existing equipment continues to function correctly.
Performs various administrative tasks within the ICT department.
Required Skills
Demonstrable experience as a helpdesk employee 1st and 2nd line
Demonstrated experience within the technology involved Experience in the technology involved
Language requirement: Dutch at European CEFR - level C2.
have good communication skills
Possess a high degree of independence
Demonstrable basic knowledge of ITIL Service Support
Demonstrable experience of standard PC installations
Demonstrable knowledge of Office + Office 365 (1st and 2nd line)
General demonstrable AD knowledge (1st and 2nd line)
General demonstrable windows knowledge (1st and 2nd line)
Basic knowledge of networks
Experience in a local government