Customer Success Manager
il y a 3 jours
Are you ready to dive into the world of a startup on the brink of scaling? At Zapfloor, we have successfully built a solid customer base and are in the process of international expansion. We're looking for a Customer Success Manager with the ability to get into the minds and hearts of our customers, helping them to adopt Zapfloor successfully. You'll be the single point of contact for our customers throughout their entire Zapfloor journey, from preparing their onboarding to a successful launch, providing support, and continuously exploring opportunities to expand their Zapfloor footprint. You’ll be working within the Customer Success team and interact regularly with the Product and Sales teams. In addition, you will have the opportunity to help refine the Customer Success approach and contribute to the future of how the company operates. If you're ready for a challenging yet rewarding role where you can make a direct impact, we'd love to hear from you🔑 Core Responsibilities 🟡 Customer Onboarding & Adoption Guide customers after sale through onboarding and product adoption Train users and help them become proficient with Zapfloor Provide best practices and ensure customers achieve expected outcomes 🤝 Customer Relationship Management Build and maintain strong relationships with clients Act as the trusted advisor for customers, aligning product use with their goals 📈 Retention & Growth Monitor usage and engagement to proactively prevent churn Identify opportunities to upsell, renew, or expand accounts Track customer health metrics and recommend actions to increase value 🛠️ Support & Problem Resolution Be a first point of contact for customer questions and product issues Collaborate with internal teams (support, product, sales, engineering) to resolve problems and improve the platform 💡Voice of the Customer Gather and share customer feedback with Product and Engineering to help shape improvements and roadmap priorities 📊 Reporting & Insights Track and report on success metrics (retention, adoption, churn) Deliver customer success insights internally to inform Customer Success initiatives 🎯 Skills & Qualifications 🧠 Core Skills Ability to lead training sessions and workshops Strong communication and relationship-building skills Customer-centric mindset with empathy for user needs Problem-solving and analytical ability Project coordination skills Comfort working cross-functionally with Sales, Product, and Support English is a must. Dutch, French, German, or other languages are a plus. 🧑💻 Experience Typically 2–5 years experience in Customer Success, Account Management, or a related function in SaaS or B2B software This is a hybrid role which will allow you to work from home. We have 1 or 2 office days per week. Our office is located in the heart of Antwerp, at walking distance from the central train station.
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Customer Success Manager
il y a 3 jours
Antwerp, Belgique zapfloor Temps pleinAre you ready to dive into the world of a startup on the brink of scaling? At Zapfloor, we have successfully built a solid customer base and are in the process of international expansion. We're looking for a Customer Success Manager with the ability to get into the minds and hearts of our customers, helping them to adopt Zapfloor successfully.You'll be the...
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Customer Success Manager
il y a 2 jours
Antwerp, Belgique zapfloor Temps pleinAre you ready to dive into the world of a startup on the brink of scaling? At Zapfloor, we have successfully built a solid customer base and are in the process of international expansion. We're looking for a Customer Success Manager with the ability to get into the minds and hearts of our customers, helping them to adopt Zapfloor successfully.You'll be the...
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Customer Success Manager
il y a 2 jours
Antwerp, Belgique Intigriti Temps pleinYour mission As a Customer Success Manager, you have the goal to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services. The ideal...
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Customer Success Manager
il y a 10 heures
Antwerp, Belgique Intigriti Temps pleinYour mission As a Customer Success Manager, you have the goal to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services. The ideal...
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Customer Success Manager
il y a 3 jours
Antwerp, Belgique 3P - België Belgique Temps pleinWord de strategische partner van onze klanten in de publieke sector in de regio Antwerpen-Limburg Wie is 3P?3P is een toonaangevend en snelgroeiend softwarebedrijf voor de publieke sector. We zijn Belgische marktleider in software voor overheidsopdrachten en ondersteunen daarnaast honderden organisaties met krachtige oplossingen voor facilitair beheer:...
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Customer Success Manager
il y a 3 jours
Antwerp, Belgique 3P - België Belgique Temps pleinWord de strategische partner van onze klanten in de publieke sector in de regio Antwerpen-LimburgWie is 3P?3P is een toonaangevend en snelgroeiend softwarebedrijf voor de publieke sector. We zijn Belgische marktleider in software voor overheidsopdrachten en ondersteunen daarnaast honderden organisaties met krachtige oplossingen voor facilitair...
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Customer Success Manager
il y a 3 jours
Antwerp, Belgique 3P - België Belgique Temps pleinWord de strategische partner van onze klanten in de publieke sector in de regio Antwerpen-Limburg Wie is 3P?3P is een toonaangevend en snelgroeiend softwarebedrijf voor de publieke sector. We zijn Belgische marktleider in software voor overheidsopdrachten en ondersteunen daarnaast honderden organisaties met krachtige oplossingen voor facilitair beheer :...
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Customer Success Specialist
il y a 3 semaines
Antwerp, Belgique Vivid Resourcing Temps pleinYour RoleAs a Junior Customer Success Manager, you'll manage customer relationships from pre-signature through onboarding and ongoing support. You will be the customer's first point of contact, ensuring a smooth onboarding experience and long-term platform adoption in a B2B SaaS environment.You'll work closely with customers during their first weeks on the...
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Customer Success Specialist
il y a 8 heures
Antwerp, Belgique Vivid Resourcing Temps pleinYour Role As a Junior Customer Success Manager, you'll manage customer relationships from pre-signature through onboarding and ongoing support. You will be the customer's first point of contact, ensuring a smooth onboarding experience and long-term platform adoption in a B2B SaaS environment. You'll work closely with customers during their first weeks on the...
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Customer Success Specialist
il y a 3 jours
Antwerp, Belgique Vivid Resourcing Temps pleinYour RoleAs a Junior Customer Success Manager, you’ll manage customer relationships from pre-signature through onboarding and ongoing support. You will be the customer’s first point of contact, ensuring a smooth onboarding experience and long-term platform adoption in a B2B SaaS environment.You’ll work closely with customers during their first weeks on...
