Customer Service Specialist Road, Antwerp
il y a 2 jours
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Client:DSV
Location:Antwerp, Belgium
Job Category:Other
EU work permit required:Yes
Job Reference:3c57dd37268d
Job Views:8
Posted:03.03.2025
Expiry Date:17.04.2025
Job Description:Time Type: Full Time
Customer Service SpecialistMove forward as Customer Service Specialist Road at DSV in Puurs.
About the roleAs a Customer Service Specialist, you are the 'single point of contact' for the DSV Key Account customers entrusted to you. You manage all transport-related questions and assignments in close consultation with the operational services, realizing and monitoring customer satisfaction and loyalty at a very high level.
Tasks- You receive incoming transport orders, check the data provided by the customer, and request additional data if necessary to pass on the transport orders to the operational services for further planning.
- You follow up on transport orders in the company's dispatch package.
- You intervene if transport assignments are at risk of being executed incorrectly with regard to the proposed planning.
- You mediate respectfully and professionally with the customer and operational services to find acceptable solutions for both parties.
- You handle complaints and/or escalations in a correct and customer-oriented manner.
- You accurately administer all interventions, which later form the basis for KPI reporting.
DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier, or road or where we can offer storage in warehouses.
In Belgium, we operate from over 18 branches, with more than 1,400 colleagues. Together we rise to the challenge of a rapidly changing environment, making quick decisions at every level while combining ambition and teamwork.
Are you the perfect fit?- You can communicate fluently in Dutch and English.
- You are communicative, assertive, customer-oriented, proactive, careful, flexible, and stress-resistant.
- You have an international mindset and an affinity with supply chain management.
- You have a good knowledge of MS-Office software and are open to new systems.
- You are strong in oral and written communication (NL, EN).
It is essential that you feel at home with us. This will certainly be possible if you like to keep going, have guts, and want to grow with DSV.
Why choose DSV?Working for DSV means working for one of the top players in the logistics market. DSV is enterprising, competitive, and wants to grow as an organization. We offer a challenging job in an international environment, as well as:
- A challenging work environment with plenty of opportunities for further professional growth and development.
- A direct and open corporate culture (Danish company).
- A permanent contract with an attractive package of fringe benefits.
- Group insurance, hospitalization insurance, meal vouchers (€7), eco vouchers, 33 holidays, the possibility to lease an electric bike, 2 days of home office, and flexible hours.
Send your resume with motivation or leave your details, and we will contact you. Any questions about this vacancy? Our corporate recruiter Cedric Rogiers will answer all your questions via +32 (0)4 76 88 67 71.
DSV – Global Transport and Logistics#J-18808-Ljbffr-
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