Consultant

il y a 2 semaines

Brussels Metropolitan Area, Belgique Fujitsu Temps plein

For one of our consultant in Brussels, Fujitsu is looking for a ServiceNow Integration Developer

Start ASAP

1st PO until the end of year (extensions possible)

Location: Brussels

Languages: FR and/or NL, English

Remote politic: up to 2 days/week

Principal Duties and Responsibilities:

  • Primary objective: Deliver ServiceNow integration solutions by configuring and developing robust integrations between ServiceNow and external systems in collaboration with functional consultants, platform architects, and other team members.
  • Secondary objective: Configuration or development of non-integration related ServiceNow modules (ITSM, ITAM, SAM, CMDB, … )
  • Act as a subject matter expert (SME) for ServiceNow integrations, providing thought leadership, guidance, and best practices to stakeholders and internal teams.
  • Must: Design and implement ServiceNow integrations using Integration Hub, REST APIs, SOAP, and other supported technologies.
  • Must: Ensure seamless data exchange and process automation between ServiceNow and third-party platforms (e.g., ERP systems, IT monitoring tools, HR systems, etc.).
  • Could: Develop and implement MID server configurations to support integration requirements.
  • Could: Leverage Integration Hub spokes to standardize integrations and optimize efficiency.
  • Troubleshoot integration-related issues and provide timely support to resolve production incidents.
  • Conduct end-to-end systems integration testing to validate integration functionality.
  • Develop and maintain technical documentation for integration solutions, including design, configuration, and user guides.
  • Update Automated Test Frameworks (ATFs) to ensure ongoing validation of integration workflows.
  • Provide the means to proactively be able to monitor the integrations, such as reports, alerts, dashboards
  • Stay informed on the latest ServiceNow features, integration capabilities, and security compliance standards (e.g., NIS2, ISO 27001, GDPR).

Business Knowledge and Skills:

  • Strong understanding of ServiceNow capabilities, specifically focused on integration use cases and best practices.
  • Familiarity with IT Service Management (ITSM) and ITIL principles (ITIL certification is a plus).
  • Experience collaborating in Agile teams (sprints, user stories).
  • Ability to articulate integration strategies and solutions to both technical and non-technical stakeholders.

Technical Skills:

  • Minimum 3+ years of hands-on experience with ServiceNow integrations and development.
  • Certifications: ServiceNow System Administrator Certification + ServiceNow Integration Hub Specialist and/or Developer certifications.
  • Expertise in designing and implementing ServiceNow integrations using Integration Hub, REST, SOAP, and custom APIs.
  • Proficiency in ServiceNow technical components, such as business rules, script includes, transform maps, and custom workflows.
  • Strong knowledge of programming languages and frameworks: JavaScript (client and server-side), JSON, XML, and Web Services (REST/SOAP).
  • Hands-on experience with Authentication protocols (OAuth 2.0, SAML, JWT, etc.) and MID server setup.
  • Experience with ETL tools and data transformation techniques is a plus.
  • Familiarity with setting up and maintaining ATFs to validate integration flows.
  • Excellent knowledge of ServiceNow Best Practices and awareness of the platform's latest features.
  • Ability to troubleshoot and resolve complex integration issues efficiently.

Soft Skills:

  • Strong problem-solving and critical-thinking abilities.
  • Excellent communication skills to interact with both technical and non-technical stakeholders.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Good communication skills in English are a must; Dutch and/or French is nice-to-have

Preferred Experience:

  • Prior experience integrating ServiceNow with major platforms such as SAP, Workday, Jira, Microsoft Azure.
  • Experience working with ServiceNow modules beyond ITSM, such as ITOM, HRSD, SPM or Custom Application, to support integrations.
  • Experience conducting training sessions or workshops as a ServiceNow SME.
  • Knowledge of data security and compliance requirements for integrations such as NIS2, GDPR and ISO27001

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