DR Pre-Sales Consultant
il y a 3 jours
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DR Pre-Sales Consultant / DR Applications Specialist (North)Location: Antwerp, Belgium
Client:Agfa
Job Category:Other
EU work permit required:Yes
Job Reference:d81513b39cd9
Job Views:2
Posted:06.03.2025
Expiry Date:20.04.2025
Job Description:This position provides day-to-day DR Pre-Sales Delivery and Application Support Services on Agfa Radiology Solutions.
As a DR Pre-Sales Consultant / CD-DR Applications Specialist, you will support the UK Radiology Solutions Sales & Service Team by providing and delivering presentations, technical information, and recommended configurations to customers for Agfa Imaging Products & Services.
Actively promote Agfa's DR and CR product portfolio to existing and new customers to gain sales.
Give Applications support, training and "Go-Live" support, and provide customer and sales team classroom training on Agfa's Imaging Products as required. The role will also include customised CR/DR configurations, problem-solving, and image quality issues.
JOB DUTIES & ACCOUNTABILITIES:
- Liaise with Key Account Managers to create and execute a strategic account plan for DR Sales
- Act as single point of contact to DR customer projects base for Agfa products & services
- Accompany prospective DR customers from first contact to closing of contract
- Qualification of potential DR accounts
- Manage customer relationship
- Negotiate with customers
- Negotiation of service contracts
- Explain and demonstrate the sold products/solutions and think strategically with the customer
- Coordinate and control sales processes
- Assist the service manager during proposal & negotiation phase for SLA's
- Configure and customise Product / Solution
- Manage customer expectations; request and control of customer's obligation to cooperate
- Fault evaluation and finding for Product / Solution and follow-up
- Discuss Product / Solution options, choices, and solutions with the customer and third parties
- Analyse customer-specific requirements (e.g. workflows) in line with customer contract specifications/statement of work
- Draw-up training and implementation concepts
- Train customers and Agfa employees
- Pass on up-selling opportunities to sales
- Respect project budget to obtain billable days
- Document/communicate according to project guidelines (e.g. status, concepts)
Job duties by exceptions:
- Support selling Services to existing and new customers
- Support product demonstrations and tender preparation
- Support testing products
- Support service organisation by training internal Agfa employees
- Accountability to establish and build strong client relationships over time that allow for continuity
- Accountability for ongoing representation of DR sales, support and service delivery programs
- Accountability for profitable offer calculation, submission and contract management
- Accountability to provide a complete and meaningful hand-over to Services and R&D, according to Agfabest practice procedures
- Accountability for timely implementation of a Product / Solution, according to Agfabest practice procedures
- Accountability for high quality implementation of a Product / Solution in budget, according to Agfabest practice procedures
- Accountability for being knowledgeable and up-to-date on latest Agfa and competitors' products & solutions
- Accountability for meeting customer requirements within the scope of the project and statement of work
- Accountability to meet formal requirements (e.g. create project documentation, respect resource planning procedures)
REQUIREMENTS:
- Radiographic Degree
- High flexibility and willingness to travel often, driving licence
- Extensive knowledge in the areas of direct radiography, fluoroscopy and other imaging areas
- Safe implementation, application and interpretation of legal requirements, guidelines and standards in radiology
- Good knowledge of dealing with relevant PC software and a high level of interest in computer systems and interfaces in radiology
- Sensitivity and sense of responsibility in contact with customers and patients
- Training capabilities and strong communication skills
- Able to establish and build strong customer relationships
- Business oriented
- Active in a radiology department is an advantage
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