Csr Back Office Technical Mobile B2C

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique Orange Temps plein

Contribute to Orange Belgium's best customer experience
Orange is the next generation operator in the Belgian Telecom market. We offer mobile, fix, internet & TV solutions on the Belgian market.

As an innovative company focusing on the customer care, we are continuously investing in digital transformation in order to offer that extra mile for our customers.


_Sounds good? _


Then you might be glad to know that we are looking for an enthusiastic
CSR Back Office Technical Mobile for our Customer Service Operations department.

Maybe are you the skilled profile we are currently looking for

As CSR Back Office Technical Mobile:

  • You assist Customers and first line contact centers regarding technical questions in order to serve our customers in a better way.
  • You analyze, solve, dispatch and followup on all trouble tickets and mails, in collaboration 3rd level teams (internal or external)
  • Furthermore, you inform customers continuously on the status of their problem according to the priority of the technical issue (internal and external customers).
  • You collect relevant information in order to prepare efficient communication towards our customers, management, partners and operational teams (proactively alarms, planned interventions and retroactively for example incidents) and you translate technical information into customer language
  • Last but not least, you support the launch of new products and services (Friendly User Test) and think proactively about the required support. Duty role

You have:

  • 12 years' experience in a customer services environment.
  • Knowledge of contact center activities.
  • A strong interest in new technologies (Telco products, services, technical matters, network, data & Internet) and fast learning
  • Strong listening and communication skills.

You are:

  • In mindset and sometimes also in working hours you show a flexible attitude, because you will enter the 'standby' regime. You will also work once in a while on Saturday.
  • You show your engagement by being an Orange Ambassador
  • You communicate fluently in Dutch, French and English
- "Problem solving" and "Persuasiveness "Are your daily moto

Discover our offer


You will be part of a fun and dynamic working environment where your contributions will be valued and where you will have every opportunity for personal development.

Moreover, you can look forward to the following compensation and benefits package:

a market competitive salary, bonus, reimbursement of your transport, meal vouchers, 32 holidays per year, pension provision, life assurance and accident cover, hospitalization insurance.

We believe that simple things do make a difference.

Therefore, we also offer:
60% home working, use of a mobile phone, free mobile subscription, company restaurant,...

Inspired? Then we would like to hear from you
If there's a match in the making, we'll invite you for a first interview.

  • Csr Back Office Technical Cable

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Orange Temps plein

    Contribute to Orange Belgium's best customer experience Orange is the next generation operator in the Belgian Telecom market. We offer mobile, fix, internet & TV solutions on the Belgian market. As an innovative company focusing on the customer care, we are continuously investing in digital transformation in order to offer that extra mile for our...

  • CSR Regional Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Edenred Temps plein

    Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare...

  • Customer service expert

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Unique Temps plein

    Omschrijving: Voor onze klant Orange in Evere gaan we op zoek naar een enthousiaste Customer service expert - Technical back office Cable B2C. Misschien ben jij wel het vakkundige profiel waar wij momenteel naar op zoek zijnAls CSR Back Office Technical Cable B2C bestaat je takenpakket uit het volgende: Je assisteert klanten en eerstelijns contactcenters bij...

  • Mobile App Technical Lead

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique Enervalis Temps plein

    At Enervalis we believe the world is evolving to 100% green energy production and that most of the energy consumption will be electric. This is the only way to keep our climate and planet healthy.Enervalis supports new business models that integrate balancing the supply of irregular green energy and demand.Enervalis applies energy management in various...

  • Internship in Sustainability

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique CSR Europe Temps plein

    CSR Europe is the leading European business network for Corporate Sustainability and Responsibility. We support businesses & industry sectors in their transformation and collaboration towards practical solutions and sustainable growth. We are for systemic change. Following the SDGs, we want to co- build with the European leaders and stakeholders an...

  • Customer Service Representative

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique Unique Temps plein

    Omschrijving: Voor onze klant Orange in Evere gaan we op zoek naar een enthousiaste Back office Techical Representative B2C . Misschien ben jij wel het vakkundige profiel waar wij momenteel naar op zoek zijnAls CSR Back Office Technical Mobile bestaat je takenpakket uit het volgende: Je assisteert klanten en eerstelijns contactcenters bij technische vragen...

  • Back Office Technical Mobile B2C

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Adecco Belgium Temps plein

    Functieomschrijving Onze partner is een gedurfde speler op de Belgische telecommarkt met meer dan 3,3 miljoen klanten. Ze bieden innovatieve mobiele, vaste, internet- en tv-oplossingen. Bij onze partner wordt er constant geïnvesteerd in digitale transformatie om klanten de best mogelijke service te bieden. Als je enthousiast bent over alles wat digitaal is...

  • Internship in Sustainability

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique CSR Europe Temps plein

    CSR Europe is the leading European business network for Corporate Sustainability and Responsibility. We support businesses & industry sectors in their transformation and collaboration towards practical solutions and sustainable growth. We are for systemic change. Following the SDGs, we want to co-build with the European leaders and stakeholders an...

  • Back Office Assistant

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Immoweb Temps plein

    Description de l'entrepriseImmoweb is the largest real estate website on the Belgian market for buying or renting houses, apartments, building plots, garages, offices, and commercial properties.Within the Axel Springer group, one of the world leading digital publishers that employs more than 16000 people in over 40 countries worldwide, Immoweb is part of the...

  • Internship in Sustainability-markets

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique CSR Europe Temps plein

    CSR Europe is the leading European business network for Corporate Sustainability and Responsibility. We support businesses & industry sectors in their transformation and collaboration towards practical solutions and sustainable growth. We are for systemic change. Following the SDGs, we want to co-build with the European leaders and stakeholders an...

  • Internship in Sustainability

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique CSR Europe Temps plein

    CSR Europe is the leading European business network for Corporate Sustainability and Responsibility. We support businesses & industry sectors in their transformation and collaboration towards practical solutions and sustainable growth. We are for systemic change. Following the SDGs, we want to co-build with the European leaders and stakeholders an...

  • Telecom Mobile Implementation Officer

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique Médecins Sans Frontières - Artsen Zonder Grenzen Temps plein

    DÉTAILS DE L'ANNONCE:Organisation :Médecins Sans Frontières - Artsen Zonder GrenzenLieu de l'emploi :Bruxelles / BelgiumType d'emploi :Contrat à durée déterminéeType de contrat :Temps pleinFonction :AutreDate de publication :29/03/2023Date limite :19/04/2023PROFIL:REQUIREMENTS:EDUCATION & EXPERIENCE: Technical education (technician, engineer) in...

  • Back-office Officer

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Luminus Temps plein

    Mission:The Back-Office Officer is part of the Back Office team reporting to the Back-Office Manager within the Optimisation department.The team is responsible for the invoicing and settlement processes of all activities related to the Optimisation department, including Data Validation and Data quality, Invoices Validation, Trading Settlement and Netting,...

  • B2c Credit Officer

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Alphacredit Temps plein

    Voor onze B2C Onboarding afdeling zijn wij op zoek naar een B2C Credit officer (m/v/x).- Binnen de Alpha Crédit Group is de B2C Onboarding-service verantwoordelijk voor de telefonische introductie, toekenning, opvolging en betaling van kredietaanvragen (aanvragen rechtstreeks van klanten) en dit binnen een team van 20 medewerkers.**Jouw functie**:**Je staat...

  • Back Office Officer

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Luminus Temps plein

    Mission:The Back-Office Officer is part of the Back Office team (7 people) reporting to the Back-Office Manager within the Optimisation department (+/- 50 people).Responsabilities Receiving, recording, checking, investigating and approving incoming invoices concerning power and gas activities; Performing the monthly settlement process of the Trading...

  • Back Office Officer

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique Luminus Temps plein

    Mission:The Back-Office Officer is part of the Back Office team reporting to the Back-Office Manager within the Optimisation department.The team is responsible for the invoicing and settlement processes of all activities related to the Optimisation department, including Data Validation and Data quality, Invoices Validation, Trading Settlement and Netting,...

  • Back Office Officer

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Equans Temps plein

    **Domaine**: Fonctions Supports/Autres- **Type de contrat**: Permanent- **Temps de travail**: Full-Time- Pour l'équipe Equans Academy, basée à Bruxelles, Equans recherche un Back Office Officer.En tant qu'agent de Back Office Officer, vous servez de point de contact (administratif) pour tous les collègues d'Equans pour tout ce qui concerne les...

  • Finance Back-office

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Vivaldis Interim Temps plein

    **Fonction**: Vous aimez avoir une vue sur les investissements financiers et être une personne de contact de référence avec les clients?Vous avez une expérience dans un back-office? Alors ce job est sûrement fait pour vous Nous sommes à la recherche d'un.e**Account Receivable Officer l Back-Office** pour une grande société pionnière des assurances...

  • Mobile Developer

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Vivid Resourcing Temps plein

    Hi All,I am currently recruiting for a Senior Mobile Developer for a client who develop data driven and AI solutions on an international scale and operate fully remote across the EU.Requirements3+ Years mobile development experienceSpecialize working with React Native (iOS, Flutter & Android is a plus)Experience with React.JS, & TypeScript is a plusStrong...

  • Employé Back Office

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique Bright Plus Temps plein

    **Description**:Vous êtes à la recherche d'une fonction d'Employé Back Office dans la région de Liège ? Vous avez une très bonne maitrise de l'anglais ? Excel n'a pas de secret pour vous ? Postulez maintenant En qualité d'**Employé Back Office**, vous serez amené à réaliser les tâches suivantes:- Vous traitez et analysez l'information (documents...