Support specialist

il y a 3 semaines


Bruxelles, Région de Bruxelles, Belgique Michael Page Temps plein

This position includes field support activities, contract management, and customer relationship management. Here are some key points:

  • Processing service requests from the assigned account
  • Monitoring and reporting on SLA performance (internal/external reporting)
  • Monitoring systems related to service delivery
  • Troubleshooting activities related to SLA performance
  • Identifying major incidents and informing the Service Manager accordingly
  • Actively tracking open cases and incidents within the service operation
  • Proactive system maintenance (reading groups, scheduling, SLA groups, etc.)
  • Bachelor's degree or equivalent by experience
  • Fluent in English, French and Dutch
  • Strong expertise in IT (networking and connectivity)
  • Great communication skills
  • The opportunity to develop your skills in a high-tech environment
  • A strategic position with the client and the chance to participate in a significant project.

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