Head of Business Optimization

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Ethias Temps plein
**L'entreprise**

**Description de l'emploi**
Chez Ethias, nous partageons tous le même objectif : avoir un **impact positif** sur la vie des autres Et tout le monde y contribue. Au sein de l'**équipe dynamique et pluridisciplinaire** du service **Sales & Customer Care,** vous occuperez la fonction de **Head of Business Optimization**.

**_L'amélioration des performances commerciales et opérationnelles vous passionne ?_** **Top Ethias sera l'environnement de travail idéal pour vous **Le service Business Optimization mène une multitude d'activités de suivi et de contrôle visant à assurer le fonctionnement optimal de nos bureaux commerciaux, Customer Centers et services Middle et Back office.

**_Qu'attendons-nous de vous ?_** En tant que Head of Business Optimization, vous penserez **« national** » et **gérerez une équipe** qui s'occupe du **suivi des résultats commerciaux et opérationnels **au quotidien. En outre, vous êtes responsable de la planification optimale de la capacité disponible, de la gestion des projets Business et IT, du suivi des questions Risk & Compliance et du contrôle du risque IARD a priori et a posteriori. Il s'agit d'activités cruciales pour notre direction Sales & Customer, et votre **mission** consiste à **formuler des recommandations** pour renforcer nos performances dans divers domaines. À ce poste, vous rapportez directement au Head of Sales & Customer Care.

**_Vous préférez penser en termes de solutions plutôt que de problèmes ?_** **En animant et participant à des réunions, **vous aurez l'occasion de discuter et de faire des recommandations sur des initiatives avec votre équipe et d'autres collègues du Head Of Sales & Customer Care, qui bénéficieront à l'ensemble des opérations
- **> Ça vous tente ? Top **

**Le profil**:

- Vous êtes la personne que nous recherchons si..._
- Vous aimez travailler dans une **optique de résultats** et prenez des initiatives pour atteindre vos objectifs.
- Vous pensez au **niveau national**, suivez une approche **phygitale** et entretenez des contacts étroits entre les différents canaux (bureaux, web, Customer Center, MO & BO)
- Vous êtes un **coach** dans l'âme et** la gestion d'une équipe diversifiée est pour vous une source d'énergie**:

- Vous savez comment **motiver **une équipe et encourager vos collaborateurs à donner le meilleur d'eux-mêmes
- Vous êtes un **leader du changement**, vous pensez « en amont » et vous tirez profit des opportunités
- Vous êtes un adepte du **_management by example_**:

- Vous **communiquez** de façon efficace, claire et constructive
- Vous êtes capable de **transformer des analyses en recommandations concrètes** et de proposer des plans d'action
- La cerise sur le gâteau..._
- Vous avez des connaissances en gestion de programme et une expérience des processus de contrôle (audit interne, UFR, risk)
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