Business Development Manager
il y a 2 semaines
Location:
Ideally Belgium based, hybrid between home and our Brussels office but fully remote can be considered (within 10h overland travel from Brussels)
Duration:
PermanentStart date: as soon as possible
The Mission Zero Academy (MiZA) is a fast moving social enterprise on a mission to be a trusted, widely-recognised, user-friendly one-stop-shop for zero waste upstream and downstream solutions, resources, and information in Europe at the local level.
We are a capacity - building hub for local decision-makers, SMEs, and other organisations wanting to take a step forward in their zero waste strategies and circular economy implementation.
With this, we seek to bridge the knowledge gap in the transition towards zero waste practices.With our focus on evidence-based and expert-approved methods, MiZA supports public and private sector professionals.
We provide tried-and-tested solutions, qualified-expert training and case studies, useful tools, downloadable resources, online and offline training materials on resource management and circular economy topics, such as our Zero Waste Cities and Business Certification Systems.
Through our certifications, we enable European municipalities and businesses to measure their zero waste journey, committing to more ambitious circular goals, implementing greener and more sustainable policies and solutions in waste reduction and management and promoting circular economy practices at the local level.
First devised in 2018 but officially established in 2021, MiZA is a start-up of Zero Waste Europe (ZWE, a European NGO / non profit).
ZWE focuses on reducing and preventing waste in our society by supporting and nurturing communities across Europe in their journey towards zero waste through sustainable strategies and implementation of circular economy practices.
We work in close collaboration with ZWE and its members across the continent.About you
You are excited at the idea of bringing this socially driven startup to the next level, and bringing forth a Zero Waste Europe.
You are passionate about the zero waste vision and well aware of the multiple challenges the world is facing today.
You have an entrepreneurial mindset and are used to developing systems and processes from scratch. You are impact and values driven, able to see the big picture whilst taking care of the details. Ambiguity and work-in-progress don't scare you and you can independently lead on improving things which you see need it. You thrive when facing complex situations and you can use your own initiative.You are able to drive your workload based on our mission and priorities, keeping the customers in the centre of our focus.
You enjoy coordinating and motivating different stakeholder groups.About the role
The Business Development Manager will be filling in a newly created position to take care of our current and future customers.
They will get to develop whole processes and systems around our customer service and sales as well as liaise with them and our partners in different parts of Europe.
They will work in close collaboration with the manager of MiZA as well as the lead of cities and communities programme at Zero Waste Europe.
The core responsibilities of the Business Development Manager will be to:- Design the strategies, tools and systems of our customer experience and engagement offer_:
- Create sales forecasts/pipelines and contribute to the development of objectives, overall strategy and budgets; Lead on growing the customer base in different parts of Europe;
- Identify and engage with new potential customers and represent MiZA in tradeshows and other sales/marketing events. Identify new target groups and customer personas and services
- Develop, launch and lead on the implementation of customer care programmes
- Conduct meetings with potential customers, answer customer inquiries, connect customers with local service providers
- Create systems & structures to effectively acquire and onboard new customers
- Create a customer experience management system, and use the insights gathered from there to improve practices
- Co-Design the strategies, tools and systems for successful strengthening of our service offer, with a focus on the subcontractor base and service level_
- Lead on growing the subcontractor base in different parts of Europe;
- Map and engage with key partners and stakeholders with a proactive approach
- Collaborate with ZWE members and other subcontractors to accommodate our processes to local contexts and working styles, and support them in the sales and customer service activities on the local level
- Participate in the onboarding of new subcontractors and in the further training of the existing ones by bringing in learnings from the customers
- Lead the further development of existing services according to the insights collected from customers and other stakeholders
- Develop sales strategies for new services and optimise them to the existing ones and ensure their successf
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