Emplois actuels liés à OTC Analyst - Wavre, Wallonie - ABBVIE

  • OTC Analyst

    Il y a 4 mois

    Wavre, Belgique ABBVIE Temps plein

    Job purpose & objectives: Respond to customer needs and achieve affiliate’s financial objectives through effective management and continuous review of Customer Services matters with BPO and customers. Key interfaces Internal - Controller / Associate Controller / Demand & Supply Managers / OTC Assistant - Finance Director - FP&A Manager - QA/Regulatory...

OTC Analyst

Il y a 3 mois

Wavre, Wallonie, Belgique ABBVIE Temps plein

Job purpose & objectives:
Respond to customer needs and achieve affiliate's financial objectives through effective management and

continuous review of Customer Services matters with BPO and customers.

Key interfaces

Internal

  • Controller / Associate Controller / Demand & Supply Managers / OTC Assistant
  • Finance Director
  • FP&A Manager
  • QA/Regulatory Manager


 IBM
  • BPO
  • VLOG — Distribution Center
  • Commercial and R&D departments
  • BUMs & Brands Managers
  • FSS Credit & Collection
External

  • Customers
Tasks and responsibilities

  • Demand/Supply chain:
  • Administer stock management program (communication, reporting,)
  • Manage material master data process
  • Ordering Process:
  • Manage FOC orders (MNP, samples, Duodopa,)
  • Analyse the reasons of blocked orders and take appropriate actions
  • Support serialized device purchasing process
  • Other OTC related matters, not limited:
  • Follow up and help to resolve customer disputes together with BPO and FSS (distribution,
credit collection...)

  • Follow up on product recall
  • Timely sending of invoices, customer statements and reminders
  • Customers
creation, maintenance request

  • SAP Material Master Data Maintenance
  • Continuously Support the Demand & Supply Manager
  • Coaching of OTC Analyst
  • Support & take active role on OTC improvement projects
Required skills and competencies

  • Adaptability: switches quickly from one task to another without losing efficiency
  • Initiative, selfstarter: sees easily opportunities and takes ownership of implementing adequate
actions

  • Customer oriented
  • Analytical skills
  • Problem solving
  • Responsiveness
  • Strong commitment, willing to take ownership to solve problems
  • Integrity: emphasizes the corporate values of integrity and trust, internally as well as externally
  • Dynamic, motivated team player with a handson and result oriented attitude
  • Detail oriented, ability to show initiative and take responsibility
  • Enhanced verbal and interpersonal communications skills
Profile

  • Min 3 years professional experience in Customer Service
  • Ideally familiar with pharmaceutical requirements principles
  • Strong MS Office skills, knowledge of SAP is a plus
  • Ability to favourably represent the Affiliate image to customers
  • Fluent in English. Fluent in French and good level in Dutch.