Regional Product Expert
il y a 1 semaine
We are searching for a Regional Product Expert to join our team in Leuven and become the main go-to resource for all internal and external technical inquiries related to designated platforms. This position demands a solid skill in connecting with customers, grasping their viewpoints and obstacles, and offering creative solutions across diverse regions and cultures.
Role & Responsibilities:
- Act as the main technical intermediary between customers and our internal departments: service, sales, and global solutions.
- Provide technical assistance and deploy solutions to our service organization.
- Help in clarifying offers, spare parts requirements, and estimating necessary service time for resolving issues.
- Deliver technical support, remote service, and phone consultations for both customers and field service engineers.
- Conduct technical training sessions and contribute to the creation of training materials and documentation.
- Proactively handle customer escalations, ensuring the effective resolution of challenges.
- Take a key role in supporting the integration of new products, guaranteeing our field service engineers are well-prepared for product releases.
- Take responsibility for support cases, coordinating and supervising their prompt resolution.
- Promote a safety-first culture throughout the team, company, and customer locations.
- Distribute your time among various tasks: 20% customer visits, 40% desk support, 20% process and platform enhancement, and 20% training.
Qualifications
- University degree in Electrical or Electro-Mechanical Engineering.
- 3-5 years of relevant work experience.
- Demonstrated capability to work efficiently in a team, leading and motivating others to achieve success.
- Strong organizational abilities and the skill to assign tasks and provide clear guidance.
- Excellent technical issue-solving, troubleshooting, and follow-up skills.
- Effective communication and facilitation skills, with a proven ability to present complex technical information in an understandable way.
- Capability to understand customers' viewpoints across various cultures and regions.
Additional Information
How to join us:
If this role resonates with you, we are excited to get in touch with you. All applications will be treated with the utmost confidentiality.
TOMRA is an Equal Opportunity Employer and grants equal work chances to all workers and candidates irrespective of race, colour, religion, gender, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Appropriate accommodations will be made accessible as requested by candidates participating in all selection process phases.
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