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Sales Merchandiser, Gso

Il y a 4 mois

Bruxelles, Région de Bruxelles, Belgique Marriott International, Inc Temps plein

Job Number

Job Category Sales & Marketing

Location Brussels Area Office, One Marriott Drive, Brussels, Brussel, Belgium VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY
The Sales Merchandiser GSO executes the merchandising of group opportunities by using Marriott's sales information systems and technology. The Sales Merchandiser GSO serves as the point of contact between customers, GSO Sales Managers/Directors and the properties. In this role, the Sales Merchandiser, GSO utilizes sales techniques to maximize revenue and build customer loyalty.

Position Location
This position is based in the Benelux, location of the position currently is Brussels. This role needs a person that can work independently and has an enormous self-drive in exceeding the team goals. The Sales Merchandiser supports 2 account directors to drive group business from Benelux based group intermediaries. The team works from various locations.

QUALIFICATION STANDARDS

CANDIDATE PROFILE

Education and Experience Preferred

  • High School diploma or equivalent required.
  • Minimum of 2 years' experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management required.
  • Ability to develop reports, business correspondence, read, understand policy and procedures manuals.
  • Ability to communicate effectively with all levels of internal and external customers.
  • Attention to detail and accuracy.
  • Knowledge on RFP and data base administration.
  • Ability to work well as a team.
  • Ability to work under pressure and meet deadlines in a timely manner.
  • Time management and organizational skills, under heavy workloads with frequent interruptions, with the ability to react positively to job pressure and changing priorities.
  • Minimum of two languages, English and preferably French or Dutch, all other additional languages are an asset
  • Technical skills: Microsoft Outlook (Excel, PowerPoint, Word, Access), Office 365 including TEAMS.

CORE WORK ACTIVITIES

Managing Work, Projects and Policies

  • Act as the liaison between the customer and hotel(s) to present rate proposals, maximize or convert potential bookings, and close the sale.
  • Generate the follow up and submission of contracts to finalize sales transactions
  • Ensure business is transitioned to designated property appropriately and in a timely manner for proper service.
  • Provide service to customers to grow account share on behalf of MI, across the enterprise (Marriott Enterprise and Milux).
  • Participate on project and account teams, executing activities that support strategic account management and teambased sales models.
  • Support managers andor directors on sales calls, as appropriate.
  • For assigned accounts, provide proactive account management support with primary focus on the group segments. Maintain both telephonic and occasionally facetoface relationship with each accounts' key group buyers/intermediaries who impact the accounts' group buying process.
  • Provide support for sales program/event coordination (e.g. Hotel Excellence, Meetings Excellence, Showcase events and other events.), providing support, and/or general administrative support, as needed
    (preparation of collateral material, appointment setting, RSVP, etc.) aligned to the B2B strategy.

Maintaining Business Goals

  • Establish and maintain complete and uptodate lead response information in SFAWeb/CI/TY and alternate information systems to ensure accurate reporting.
  • Assist with the closing of business opportunities to ensure team and departmental goals are met.
  • Generate and organize sales reports utilizing internal data systems (e.g. SFAWeb/CI/TY, MRDW, Tableau and EMPOWER).
  • Support operating budgets and venue targets to support the GSO business plan.
  • Monitor and evaluate GSO office processes and procedures; recommend improvements as necessary.
  • Provide reports of focus accounts (weekly group funnel reports, all public version reports from SFAWeb such as GSO5, GSO6, GSO8, report from Tableau, etc.).
  • Assure that customers profiles are updated, supporting as required.
  • Participates and supports the Manual Adjustment processes at the end of each quarter.
  • Act decisively to recover from mistakes. Know how to develop/propose/initiate solutions and when to involve a leader.
  • Act independently to improve and increase skills and knowledge.

Contributing to Teams

  • Navigate the MI organization to achieve collaboration by leveraging relationships and knowledge.
  • Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization.
  • Work effectively in a virtual teambased environment.

Additional Responsibilities/Competencies

  • Express oneself clearly, concisely and effectively through