Customer Operations Agent with Dutch

il y a 1 semaine


Maasmechelen, Flandre, Belgique Flash BV Temps plein

Short Description:


The Customer Operations Agent organizes transport solutions for a defined perimeter of customers within costs and margin objectives and by maintaining the highest quality of service.

He/she supports customers by providing and processing information in response to inquiries, concerns and requests about new shipments.

He/she is responsible for dispatching all shipments for a defined perimeter, selecting the best solution on shipment level by using the platform tools and the processes associated.

The ultimate goal is to provide as from the first inquiry a positive customer experience and improve the quality of service.

Reporting to the Country Manager, the Customer Operations Agent will be in charge with the following main tasks:

  • Coordinate the customer order fulfillment process by identifying, recording and maintaining all appropriate customer, product and delivery information.
  • Make tailor made solutions towards new and existing customers by proposing solutions, taking Quality and pricing into account.
  • Organize shipments from A to Z and ensure a high level of quality at the best price
  • Strict implementation of customer process and customer requirements.
  • Manage and coordinate activities of drivers and suppliers
  • Be an entrepreneur and communicate to the Country Manager strategies to improve the quality of our service
  • Develop and maintain long term customer relationships by proactively managing customer expectations
  • Administration after the transport to prepare invoicing
  • Identify sales leads, collecting and forwarding knowledge regarding potential new customers or customer trends

Requirements:

  • Excellent communication skills with a customer oriented approach
  • Is accurate and focused, has strong communicative capabilities, has knowledge of transportations means and all administrative processes, good selling techniques
  • Solution seller
  • Medium or higher education level
  • 12 years of experience in the field of transportation planning is a plus
  • Language skills both verbal and writing in Dutch & English. Additional languages are definitely a plus.
  • Willing to work in shifts 08:0019:00 (Mon-Fri)

Competences:

  • Team player, operational, customeroriented, multicultural, flexibility, stress resistant, helicopter view, costconscious and persuasiveness, handson mentality

What we offer:

  • An international and multicultural environment
  • Monthly incentives
  • Benefit Manager program : 10 days off extra
  • Startup feeling; varied and exciting tasks
  • Groupwide career opportunities
  • Talent management program
  • Free drinks, such as coffee, tea and water
  • Home office policy
  • Bike Leasing

Benefits:

  • Additional leave
  • Bicycle plan
  • Life insurance
  • Mileage reimbursement
  • Retirement plan

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Vacation money

Language:

  • Dutch (preferred)

Work Location:
In person

Expected Start Date: 13/05/2024
  • Customs Analyst

    il y a 1 semaine


    Maasmechelen, Flandre, Belgique Graco Temps plein

    GRACO IS PART OF YOUR DAILY LIFE We pump the peanut butter and mayonnaise into your jar, the filling into your cookie, and the oil into your car. We glue the soles of your shoes, the glass in your windows and pump the ink onto your bills. We spray varnish on your furniture, coating on your pills, the paint on your house and texture on your walls. We even...

  • Hospitality Agent

    il y a 1 semaine


    Maasmechelen, Flandre, Belgique Topangels Temps plein

    Our client, Value Retail Maasmechelen Village is part of an international luxurious shopping destination with 11 shopping Villages throughout Europe and China.For the shopping destinationin Maasmechelen Village, we are looking for a Hospitality Agent.About the roleAs the Hospitality Agent you are passionate about connecting with people and your key...

  • Hospitality Agent

    il y a 1 semaine


    Maasmechelen, Flandre, Belgique Topangels Temps plein

    Our client, Value Retail Maasmechelen Village is part of an international luxurious shopping destination with 11 shopping Villages throughout Europe and China.For the shopping destinationin Maasmechelen Village, we are looking for a Hospitality Agent.About the roleAs the Hospitality Agent you are passionate about connecting with people and your key...

  • Operations / Cost Controller

    il y a 1 semaine


    Maasmechelen, Flandre, Belgique Graco Temps plein

    We pump the peanut butter and mayonnaise into your jar, the filling into your cookie, and the oil into your car. We glue the soles of your shoes, the glass in your windows and pump the ink onto your bills. We spray varnish on your furniture, coating on your pills, the paint on your house and texture on your walls. We even sprayed the paint on the White House...

  • Retail Manager

    il y a 1 semaine


    Maasmechelen, Flandre, Belgique Maasmechelen Village (The Bicester Collection) Temps plein

    Maasmechelen Village is looking for a Retail Manager. As our Retail Manager, you will work as part of the Retail team, who will align all operational activities and retail initiatives within the Village, to achieve set sales targets and ensure outstanding guest & customer experience to our guests and brands.What you will be doing Assist and provide...

  • Truck Driver C

    il y a 1 semaine


    Maasmechelen, Flandre, Belgique Limburg Social Services Temps plein

    We are looking for a licensed truck driver - C & CODE 9- who will be responsible for the safe and timely delivery of goods and other articles of trade to our customers.You will be tasked with driving and maintaining trucks that will be assigned to you, as well as working closely with our team of dispatchers in order to plan routes and track deliveries.Tasks:...

  • Operations Manager

    il y a 1 semaine


    Maasmechelen, Flandre, Belgique Ralph Lauren Temps plein

    Momenteel zijn wij op zoek naar een ervaren Operations Manager om onze Ralph Lauren Outlet Store in Maasmechelen te ondersteunen. In deze uitdagende functie ben je verantwoordelijk voor de interne supply chain en zorg je ervoor dat de interne processen soepel verlopen. Op dagelijkse basis stimuleer je een "customer first" -cultuur en ondersteun je de winkel...

  • Operations Manager

    il y a 1 semaine


    Maasmechelen, Flandre, Belgique Ralph Lauren Temps plein

    Ref #:W145956Department:RetailCity:MaasmechelenState/Province:LimburgCountry:BelgiumPay Range MaxPay Range MinCompany Description- De Ralph Lauren Corporation is een wereldleider in het design, marketing en de distributie van premium lifestyle-producten, waaronder kleding, accessoires, woninginrichting en andere gelicentieerde productcategorieën. Al vijf...

  • Sales Assistant

    il y a 2 semaines


    Maasmechelen, Flandre, Belgique FURLA Temps plein

    Founded in 1927 in Bologna, Italy, Furla is one of the major players in the worldwide leather goods market, standing for its strictly Made-in-Italy creativity.The company is present in 100 countries with over 400 single-brand shops situated on the most prestigious international shopping streets, a distribution network with over a thousand official points of...

  • Assistant Store Manager

    il y a 2 semaines


    Maasmechelen, Flandre, Belgique Karl Lagerfeld Logo Temps plein

    KARL LAGERFELD - Assistant Store Manager PositionAt Karl Lagerfeld, we embody Karl's philosophy: "Embrace the present and invent the future." The House of KARL LAGERFELD reflects the creative vision of its iconic founder, Karl Lagerfeld. We take pride in upholding Karl's legacy by delivering innovative and contemporary designs.Join us in our vibrant and...

  • Sales Assistant

    il y a 2 semaines


    Maasmechelen, Flandre, Belgique Sandro Belgique Temps plein

    General information:Organization :Join the Sandro family Joining Sandro means joining one of the leading ready-to-wear brands in the world. Created in 1984, the brand now boasts over 2800 employees across 41 different countries. Above all else, working at Sandro means being part of a family, with us our people are at the very heart of everything we do.Each...

  • Estée Lauder

    il y a 1 semaine


    Maasmechelen, Flandre, Belgique Estée Lauder Companies Temps plein

    Join our team at The Estée Lauder Companies! The Cosmetics Company Store is the place where you'll be promoting and selling our fantastic range of beauty products worldwide. We are seeking an enthusiastic Beauty Advisor to thrive in the lively retail scene. If you have a background in retail and cosmetics, this role is perfect for you. You'll drive sales,...

  • Sales Assistant

    il y a 2 semaines


    Maasmechelen, Flandre, Belgique Furla Temps plein

    COMPANY PROFILEFounded in 1927 in Bologna, Italy, Furla is one of the major players in the worldwide leather goods market, standing for its strictly Made-in-Italy creativity.The company is present in 100 countries with over 400 single-brand shops situated on the most prestigious international shopping streets, a distribution network with over a thousand...

  • Store Manager

    il y a 1 semaine


    Maasmechelen, Flandre, Belgique GANT Benelux Temps plein

    **At GANT we are passionate and curious about everything we do. Through our performance- and solution-driven mindset, we have the opportunity to make a difference. We believe that you should Never Stop Learning.**About the teamWorking with the store team in Maasmechelen and you will be responsible for managing the store while reflecting GANT's vision and...

  • Store Supervisor

    il y a 2 semaines


    Maasmechelen, Flandre, Belgique THE NORTH FACE Temps plein

    :Store Supervisor (full-time)MaasmechelenAre you looking for a chance to lead from the front and drive consumer experience in one of our stores?We're looking for a motivated, enthusiastic Store Supervisor to join our The North Face team based in Maasmechelen.As a supervisor in our store, you will act as the vital link between store management and the sales...

  • Sales Consultant 38h

    il y a 2 semaines


    Maasmechelen, Flandre, Belgique Façonnable (retail) Temps plein

    About us:We are creative with a penchant for timeless elegance and vivid patterns, all inspiredby the lifestyle and fashion of the French Riviera. Our success is a direct result of thetalent, innovation and savoir faire that each employee brings to our brand at everystage of the production process. We nurture these skills, knowing that nourishing...

  • sales advisor

    il y a 2 semaines


    Maasmechelen, Flandre, Belgique Pinko Temps plein

    Overview PINKO is a response to the fashion needs of an independent, strong and sexy woman, aware of her femininity and determined to express it in different ways, but first and foremost through her choice of style. The collections stand out for their unique, eclectic, original and contemporary style, of great appeal to women worldwide. Year after year,...

  • Store Manager Maasmechelen

    il y a 2 semaines


    Maasmechelen, Flandre, Belgique MICHAEL KORS Temps plein

    Welcome to MICHAEL KORS, where fashion meets passion!If you're all about fashion and love working in a dynamic environment, then you're in the right place!Michael Kors is on the lookout for creative individuals with a global mindset who thrive in a creative setting.Join our team at MICHAEL KORS Retail Division, where we have a vibrant network of outlets,...

  • Assistant Store Manager 38h

    il y a 1 semaine


    Maasmechelen, Flandre, Belgique Asics Logo PNG Transparent & SVG Vector Temps plein

    Overview Do you believe that sport has the power to uplift the mind? Does joining a truly purpose-driven brand align with your values? Well, then, we're looking for you. As Assistant Store Manager, you'll play a vital role in driving our Factory Outlet store in Maasmechelen Village to meet and exceed its sales targets. Using your proven retail...

  • Floor Manager

    il y a 1 semaine


    Maasmechelen, Flandre, Belgique AllSaints Temps plein

    Floor Manager - Maasmechelen:Maasmechelen, Flemish Region, Belgium:THE ALLSAINTS TEAMAt AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.We're a global brand made up of a very diverse mix of talented people in a huge variety of roles....