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Provider Relations Analyst
Il y a 3 mois
YOUR JOB
As a Provider Relations Analysit you will be part of a global Provider Relations Team embedded into the Provider Centricity Department, being responsible to manage the relationship with Health Care Providers in Europe.
You will report directly into the Provider Relations Supervisor, and work very closely with your peers strategically positioned across the globe, as well as with the global Reconciliation Team.
Key to the role will be the end to end managing the partnership with health provider accounts, such as hospitals, clinics or general practitioners in the region and support their journey from their onboarding till the day of the contact termination, monitoring their performance, supporting on the daily operations conducting regular performance reviews and driving engagement initiatives.
Your role includes:
Accountable to enable an effective and efficient collaboration with health provider in the region in order to deliver a 5-star customer experience through the partnership with our providers.
Conduct target educational programs as pertinent in the region to remove potential roadblocks preventing a successful partnership, i ncluding but not limited to:
Onboarding and overview of member recognition and eligibility process
Claims submission
How to use Envoy
Points of contact
Contribute on the conceptual design of communications and educational campaigns and drive those in their execution, including the delivery of training toolkits to support the smooth onboarding of employees at the provider's site
Manage the ongoing relationship and handling day-to-day operations directly with health care providers, including the follow up and resolution of potential complaints
Proactive participation on Marketing and Communication campaigns and activities adjusting those to the local nuances
Proactive client visits
Continuous improvement and maintenance of provider communications channels taking into consideration the local habits and practices.
Support a true culture of relationship management and provider centricity
Support the Provider Relations Supervisor to determine middle
- and long-term solutions to remove items that prevent a smooth collaboration with Providers by continuously analysis the intake of queries and complaints, as well as conduct lean-reviews of the current processes in order to optimise those
Deliver on operational KPI's within the team in terms of production, quality, TAT, amongst others, and socialise those across the PRE's including weekly coordination calls.
Proactive education to providers on the way to work with Cigna, including the roll out of new processes.YOUR PROFILE
2 years of experience in a Marketing/Communications, Public Relations, Relationship Management or customer-facing role
Proficient in French and English, every additional European Language is a plus
International mind-set, with holistic and able to work remotely with direct supervisor and colleagues across the globe.
Strong can-do attitude, and high qualitifaction in relationship management, including a broad understanding of multicultural behaviours
Excellent interpersonal skills:
strong empathy and listening skills, strong articulation and communciations skills
Striving for excellent service to our members, clients and providers is part of your DNA.
Experience in complaint management - with a proven track record in improving customer service standards
Strong presentation skills, and knoweldge of Windows Office tools like Word, Outlook, Excel, Powerpoint...
A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
Action-orientated problem-solving attitudeExcellent organisation, planning and prioritisation skills
Able to seek out best practice in order to effectively deal with diverse, complex and highly sensitive issues
Accountability - to assume ownership for achieving personal results and to contribute for collective team goals
About Cigna
Cigna Corporation exists to improve lives.
We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve.
Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions.
Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial st
