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Technical Support Analyst
il y a 2 semaines
- Collaborate with users and other It team with collaborative tools
- Analyse user problems and provide potential workarounds for problems
- Raise information and production incident (bug) to the development team
- Raise information and change request to the project team
- Develop and maintain the knowledge base for user support
- Report on incidents and problem
Knowledge and skills:
- Deep knowledge and experience in Human Resources domain is an asset
- Methodical and disciplined problem solving skills.
- Ability to communicate verbally and in writing in English (French in addition would be an asset)
- Experience of ITSM tool, such as ServiceNow, and ALM tools like Jira would also be assets
Benefits:
- Internet reimbursement
- Life insurance
Schedule:
- Day shift
- Monday to Friday
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