Warranty Advisor

About us:

D'Ieteren Luxury Performance is a subsidiary of D'Ieteren Automotive and shares the same values and vision of the parent company, D'Ieteren Automotive.

The ultimate goal is to provide our customers with a complete range where the world's most exclusive luxury brands distinguish themselves through excellent service, a personal experience, in a seamless and sustainable customer journey, with respect for planet and people

Function:

This function bears the responsibility of managing damage claims, recalls and mobility files from A to Z.

Organizational tasks

• Manages, evaluates and documents warranty & goodwill claims;
• Identifies customers with open/expiring recall/workshop, actions & warranties;
• Reports/ monitors warranty and goodwill processes (payment flow, invoices, etc.);
• Cooperates with workshop manager to ensure high quality and accurate work documentation in the workshop.

Operational tasks

• Enters and prepares warranty information in relevant systems;
• Coordination with different Porsche Center staff;
• Forwards claims to importer/insurance company or Porsche AG;
• Checks warranty parts availability & labelling;
• Handles warranty parts, and return to Porsche AG or Porsche Importer in a timely manner;
• Archives documents (electronic/ manual).

Profile:

• You have excellent communication and social skills;
• You can plan like the best, have a sense of order and structure, and can work independently;
• You are stressresistant and enjoy working on several dossiers at the same time;
• You are good with smartphones and computers (e.g. for taking, uploading, compressing and sending photos and videos);
• You like to put the finishing touches to your work;
• You hold a bachelor's degree in auto mechanics or you already have experience within automotive Warranty & Claims management;
• You are fluent (active and passive) in English, French and Dutch;
• 12 years of experience in the automotive service, especially in warranty is a plus;
• Passion for the automotive sector is a must.

Offer:

• Our organisation values a good working atmosphere in which the satisfaction of our customers and employees is central;
• We offer an openended contract for a fulltime job with plenty of room for your own initiative in an informal, nononsense and resultsoriented organisation;
• You will have a varied and challenging position in a modern working environment and a nice team with hardworking colleagues;
• In return for all your talents, we offer an attractive salary and fringe benefits. A company car is also part of the salary package.

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