CRM Senior Business Analyst

il y a 1 semaine


Evere, Région de Bruxelles, Belgique Orange Business Services Temps plein
The team, position & mission:

As an expert, we invite you to join a well-known company in the data and digital sectors and engage in exciting projects for top companies in Belgian and international markets.

You possess extensive knowledge of the CRM domain, covering Sales, Marketing, Customer Services, Field Services, and Customer Data Management. Your role involves understanding client requirements, co-creating visions, and overseeing end-to-end implementation with a focus on achieving significant business outcomes and excellent user experiences.

Your key areas of responsibility as a CRM Business Analyst:
  • Perform customer assessments for CRM implementation, migration, modernization, and Digital Transformation initiatives.
  • Conduct business requirements and fit gap analysis, along with functional and process design, while supervising and validating implementation by technical teams.
  • Contribute to knowledge sharing within our delivery teams through training sessions, mentoring junior members, and developing best practices.
  • Assist in shaping our service offerings and go-to-market strategy.
  • Create marketing materials based on work done and CRM trend analysis.
  • Provide CRM solution market analysis, customer assessments, proof of concepts, and act as a technical reference for RFP/RFI responses.

As an ideal candidate you have:

  • A minimum of 5 years of relevant experience in a similar role.
  • Expertise in MS Dynamics CRM Sales, Marketing, Customer Service, and Field Service applications.
  • Familiarity with solutions that enhance Dynamics CRM capabilities, including Customers Insights and Click Dimension.
  • Knowledge of Power Platform tools such as Power Automate, Power BI, and Power App.
  • Understanding of Agile, Scrum, and FastTrack/Success By Design implementation methodologies and best practices.
  • Experience with other CRM platforms and expertise in various business domains like public sector, pharma, insurance, and retail.
  • Fluency in English and French and/or Dutch.

What we offer you:

  • Hybrid work model with access to our modern and collaborative offices in Brussels.
  • We prioritize our people, even as we work with cutting-edge technology, and are proud of our Great Place to Work certification.
  • An open and inclusive culture that fosters personal and professional growth.
  • A community of experts who focus on innovation, maintaining excellence.
  • Learn more about the benefits we provide.

About Orange Business:

Orange Business is a prominent network and digital integration firm with a global presence in 65 countries, operating as part of the Orange Group.

Orange Business's Digital Services division, established recently, consists of approximately 1500 digital natives across 9 European countries. Our primary goal is to assist and lead customers in their digital transformation challenges and strategies in key domains like Cloud, Customer Experience, Digital Workspace, and Data & AI. As a dynamic digital partner, we offer comprehensive solutions to businesses in various industries, supporting their operational enhancements, customer experience improvements, and growth initiatives.

Our digital expertise positions us as a critical growth engine in Orange Business's objective to be a leading network and digital integrator.

The process:

We review applications continuously and aim to conduct conversations and interviews promptly upon receiving them.

If you are interested but feel you don't meet all criteria perfectly, we encourage you to apply anyway. Your match might align with our next job announcement, giving you a head start.

Contract:

Regular

Hybrid work



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