Complaint & Vigilance Associate

Who are we?
IBA is a listed company, headquartered in Belgium, and employs 1500 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives

Innovating for life since more than 30 years, IBA has opened new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which is today the most advanced technologies treatment against cancer.

Our core particle accelerators knowledge is unparalleled, with 100,000 patients treated on our proton therapy solutions and over 550 accelerators in operation globally.

One Mission, 4 business lines
IBA 's world class expertise lies in the development of:
next generation Proton Therapy technologies

Radiopharmaceuticals providing oncology care providers with premium quality services and equipment

Dosimetry advanced solutions for Quality Assurance of medical equipment and increased patient safety

particle accelerators for the Industrial and medical world.

Our 4 business lines are employing more than 1,500 passionate professionals worldwide dedicated to our Mission: Protect, Enhance and Save lives.

Sustainability commitment

As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet's health.

"Since 2021, IBA is recognized as a certified B Corporation (or B Corp). B Corps are companies that promote 'business as a force for good', balancing profit and purpose. They meet the highest standards of social and environmental performance, public transparency, and legal accountability."

Check out our webpage sustainability to find out more

Join us
At IBA we dare to develop innovative solutions pushing back the limits of technology. We achieved worldwide recognition in our field by supplying the world's top oncologists with the most precise, cancer-defeating, technologies.

If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.

Mission
Within our Quality, Regulatory and Safety Department, The Complaint & Vigilance associate is responsible for

developing and maintaining efficient complaint handling and vigilance processes within the whole IBA organization.

Responsibilities and duties

• Collect and review complaints related to IBA medical devices
• Ensure follow up of safety complaints. Collaborate with the whole organization and ensure leadership regarding action plan where needed. Identify safety issues to be escalated to management
• Prepare customer or internal communication for safety complaints deemed necessary with support of other departments
• Provide reporting assessment for complaints and output of trends in complaints and incidents to determine and document the need to report to competent authorities based on regulations and risk assessment
• Prepare and submit the report to competent authorities in a timely manner. Follow up implementation of corrective and preventive actions until report final closure
• Maintain compliance of procedures to regulations related to complaint handling and post market vigilance and update it based on information received from regulatory watch
• Provide training on complaint handling and post market vigilance

Education and Experience Requirements:

• Master's degree in a scientific or health related field
• A previous experience within Medical Devices or Pharmaceutical industry is a plus.
• A good knowledge of Microsoft Office such as Word, Excel and PowerPoint

Key competencies:

• Communication skills: Good oral and written communications with ability to present data to all levels of audiences
• Productivity/Organizing/Planning skills
• You are able to meet deadlines, demonstrates effective use of time, and to handle multiple assignments simultaneously
• Able to manage and willing to manage a high quantity of data (more than 1000 complaints per months)
• Collaboration & Teamwork skills
• You are able to work in autonomy as well as in a multidisciplinary environment
• Good English knowledge mandatory

The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable

By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.

We are driven by:

• Innovating in a cuttingedge technology environment
• Developing professional and personal skills by learning on the Job; by participating in challenging proje

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