Production Advanced Analyst

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Viavera Recruitment Temps plein

De functie:

  • Work schedule: shift system (Mo > Fr: morningafternoon; Sa: day), 24/7 on call support + occasional planned interventions outside business hours
  • Key responsibilities:
  • Actively contribute in the trouble shooting and resolution process to provide a rapid restore or service recovery.
  • Interact with various team: Monitoring, Operations and Development support, Corporate Servicedesk to resolve production issues or to redesign/refine processes, procedures, delivery mechanisms and support models
  • Interact with clients: operational teams
  • Work to provide services to agreed SLA's and OLA's.
  • Contribute to process development and best practices. Looking at new ways to improve resilience, performance levels and supportability
  • Participate in 24 by 7 rotating oncall support and shift system.

Het profiel:

  • Master or Bachelor degree in IT, Electronics or Industrial Engineering or equal through experience
  • Minimum of 2 years proven experience of an production support or similar role in large sized IT environments
  • Experience in IT Service Management Tools (eg ISMP,.)
  • Experience of monitoring tools and/or transaction Monitoring/tools
  • Experience of working collaboratively with multidisciplinary teams with a focus on delivery in a rapidly changing environment.
  • Your competences
  • Strong analytical skills
  • Strong communication skills and interpersonal skills
  • Strong problem solving skills
  • Service
- and result oriented

  • Ability to work autonomously
  • Accurate; assertive, proactive and persistent
  • Stress resistant and ability to adapt to tight deadlines and dynamically changing priorities
  • Flexible
  • Ability to collaborate with multiple teams at an international scale (France; Germany; India; UK; Spain; etc )
  • Language: English, French; Dutch
  • Good written English communication skills

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