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Virtual Support Associate for Technology
il y a 2 semaines
beBee Professionals est à la recherche d'un(e) Assistant(e) de Support Virtuel pour la Technologie pour rejoindre notre équipe à Herstal.
Le candidat idéal devra avoir une connaissance approfondie des technologies informatiques et des systèmes d'exploitation, ainsi qu'une expérience pratique dans le dépannage et le support technique. Il ou elle devra également être capable de communiquer efficacement avec les clients et de résoudre leurs problèmes de manière professionnelle et courtoise.
Les principales responsabilités de l'Assistant(e) de Support Virtuel pour la Technologie comprennent:
- Fournir un support technique aux clients par téléphone, e-mail et chat en ligne
- Diagnostiquer et résoudre les problèmes techniques des clients
- Fournir des informations et des conseils techniques aux clients
- Documenter les problèmes et les solutions techniques
- Suivre les demandes de support et les résoudre dans les délais impartis
Les qualifications requises pour ce poste sont les suivantes:
- Diplôme en informatique ou expérience professionnelle équivalente
- Expérience pratique dans le dépannage et le support technique
- Connaissance approfondie des technologies informatiques et des systèmes d'exploitation
- Excellentes compétences en communication et en résolution de problèmes
- Capacité à travailler de manière autonome et à respecter les délais
Si vous êtes intéressé(e) par ce poste, veuillez postuler sur beBee dès aujourd'hui.
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