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Train Manager
il y a 1 semaine
Eurostar - The Leading High-Speed Rail Operator in Europe
Join our dynamic international team that is committed to creating a unique travel experience for our customers. Ready to come aboard?
What will your responsibilities be as a Train Manager at Eurostar?
- As an ambassador for the Eurostar brand, you will welcome customers with kindness and a smile, ensuring their comfort on trains and at stations
- You embody the philosophy of "Welcome to Eurostar" to guarantee customer satisfaction and loyalty
- You ensure passenger safety and the smooth operation of Eurostar trains
- Quickly respond to any onboard or station situation following procedures
- Contribute to train punctuality to meet company goals and customer expectations
- Aim to achieve company's commercial objectives
- Report issues to enhance service quality
Requirements
- Experience in sales, particularly in customer relations
- Proficiency in French and English, minimum A2 level in Dutch. German knowledge is a plus
- Strong customer service skills
- Ability to handle challenging and conflicting situations
- Team player with autonomy
- Anticipation skills and quick decision-making ability
Benefits
At Eurostar, we are committed to making international travel faster, easier, and more sustainable. We offer a comprehensive package, including:
- Meal vouchers
- Environmental benefits
- Insurance
- Rail travel perks for you and your family
- Commute benefits
- Compensation for night and weekend shifts
As a Eurostar Train Manager, you'll have access to exciting training opportunities and room for skill development. Join our innovative team and be part of our goal to reach 30 million passengers by 2030.
Ready for the next steps?
- Submit your CV and cover letter
- Selection process will be conducted in multiple stages
- Selected candidates undergo medical and psychological assessments
- Embark on the training program to become a Train Manager
If you believe you fit the profile and want to join an international, sustainable company, apply now. We are excited to meet you
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