Head of Support

il y a 1 semaine

Anderlecht, Région de Bruxelles, Belgique Llama Group Temps plein

Winamp is a legendary media player with a story that goes back to the very beginning of digital audio in 1997.

It now has a vibrant and committed community of 80 million active users worldwide.


We are currently re-launching Winamp to become the ultimate platform for audio lovers, a universal space where fans connect to their favorite artists, podcasts, radios & more, and where artists can access fairer and more transparent revenue sources, directly from their fans.


We are looking for a Head of Support to reinforce our team. Are you ready to come and shape the future of the music industry with us?

What you'll do

  • Manage daily operations of the support desk
  • Build and manage the support team
  • Represent the team to other stakeholders
  • Define, optimize, and improve the Support workflow on Zendesk
  • Effectively manage customer expectations
  • Set the organisational standard for customer engagement
  • Serve as a communication channel between customers and the organisation
  • Put into operation a highly efficient support desk to and ensure it is constantly improving

Your profile

  • Strong background in customer service
  • Customer experience (Monitoring / Automation)
  • Hands on Zendesk is required
  • Goal oriented, able to get things done in time with good planning
  • Has initiative and does not hesitate to try to implement new process and tools
  • Great communicator, calm and cool headed
  • Fluent in English, knowledge of French, Spanish or Dutch is a plus

What we offer

  • Fulltime, permanent contract in the music industry in Brussels
  • Young and passionate work environment, with plenty of room for growth
  • Competitive package:
EUR brut range, depending on seniority, experience and skills

  • Possibility of company car OR mobility budget based on seniority level
  • Mealvouchers & ecovouchers
  • Hospitalization insurance
  • AG insurance
  • 32 leave days per year (40h/week working schedule)
  • Hybrid working
  • Plenty of activities at the office
- team gatherings and events
- free sport coaching

  • And last but not least, an amazing team
Let's rock this music industry together

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