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Warranty Service Support
Il y a 3 mois
Employment type:
Undefined term- Full-time/part-time position: Full time- Job Code USA/CA:
Warranty Service Support:
- At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive._
- We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work._
POSITION TITLE:
WARRANTY SERVICE SUPPORT
REPORTS TO:
SERVICE MANAGER
PRINCIPAL RESPONSIBILITIES:
Provide one point of contact for customers during new equipment warranty timeframe.
While working in conjunction with Konecranes global warranty teams, engineering and sales, provide continual updates to BU MHC - Product management.
- Track all warranty claims and warranty expirations. Communicate with internal partners for all claims, MFR's and costs
- Cooperating with planners ensuring all assigned open orders are scheduled or tentatively planned with effective use of labor in accordance with company guidelines.
- Define material requirements for each warranty request and service/oncall assignment when required.
- Generate sales orders (SO) and prepare work package for the assigned field operatives.
- Assist technicians with identification of required repair parts. Procure required materials, parts, equipment and subcontract labor for work assignments.
- Process related paperwork upon completion of work assignments and within the accounting month that the work was performed.
- Review and the performance of the allocation to the correct job numbers and compliance with company policy.
- Attend customer meetings in relation to warranty cases or other complaints within the region.
- Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution.
- Follow all established safety rules and procedures, including those established by the customer.
- Resolve invoice discrepancies of quoted job costs.
- Other (backup related) duties as assigned by the direct linemanager.
- Can work independent, setting up his own planning in coordination with the internal and external stakeholders.
- Provides detailed information to BU MHC product management for quick and efficient process of all claims.
- Performs smaller interventions for quick customer support.
EDUCATION:
Technical Vocational degree or Bachelor's degree preferred.
EXPERIENCE: 2-3 years' experience in a technical/support role. Familiarity with cranes and their component parts desired. Prior supervisory and/or leadership experience preferred.
TRAVEL REQUIREMENTS:
Domestic 25%
OTHER REQUIREMENTS:
Must have a valid driver's license. Must be customer-oriented, have well-developed interpersonal, communication and computer skills and be able to prioritize tasks.
OTHER NOTES:
- Technical fluency
- Business acumen profit/loss mentality
- Konecranes is a worldleading group of Lifting Businesses, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination._
