Application Support Engineer
il y a 3 semaines
Wij zijn op zoek naar een Application Support Engineer die verantwoordelijk is voor de productieondersteuning van alle software gerelateerd aan de EMEA Logistic IT-systemen. Je zoekt voortdurend naar kansen en verbeteringen binnen deze bestaande systemen en processen en doet haalbare aanbevelingen.
Als onderdeel van het Service Management-team ben jij het eerste aanspreekpunt voor de operaties en andere teams bij technische vragen of incidenten.
Wat is jouw takenpakket?
- Je registreert, analyseert en lost incidenten op volgens de vastgestelde procedures.
- Je voert proactieve probleemanalyses uit om bestaande logistieke systemen en processen te verbeteren.
- Je werkt in een technische omgeving met de hoofdrol in dagelijkse ondersteuning van verschillende Nike-applicaties binnen de Douane-, Transport- en Operatie-sector.
- Je werkt samen met stakeholders aan het opstellen van change requests voor logistieke applicaties.
- Je houdt eindgebruikers op de hoogte van de status van problemen, incidenten of services en zorgt voor de hoogste mate van tevredenheid en service richting stakeholders.
- Je werkt binnen een team van Service Management Engineers en Managers. Een goede samenwerking met collega-engineers en operationele stakeholders is essentieel.
- Je rapporteert aan de Manager Service en Local Solutions.
- Je werkt in dagdienst en staat altijd in contact met de operationele stakeholders (Douane, Transport, Planning) via e-mail, telefoon of berichtenapps.
- Bachelor in Informatica / Ervaring in een logistieke omgeving is een plus.
- Je krijgt energie van het oplossen van problemen: je analyseert het probleem en lost het zo snel mogelijk op binnen de afgesproken tijdslijnen.
- Je hebt sterke analytische vaardigheden, werkt zelfstandig met een groot verantwoordelijkheidsgevoel en bent stressbestendig.
- Uitstekende communicatieve vaardigheden in het Nederlands en Engels (zowel schriftelijk als mondeling, formeel en informeel).
- Goede kennis van SQL, basiskennis van SAP, Manhattan en Legacy WMS is een pluspunt.
- MS Office-toepassingen kennen geen geheimen voor jou.
- Flexibel en stressbestendig.
- Je bent een echte teamspeler en werkt graag samen naar een gemeenschappelijk doel.
- Je beheerst Office-tools zoals OneNote, Excel, PowerPoint en Outlook.
- Je maakt deel uit van de On-Call Service (24/7).
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