Application Support Engineer

il y a 3 semaines


Bruxelles, Région de Bruxelles, Belgique Cegeka Temps plein
Naar wie zijn we op zoek?
Wij zijn op zoek naar een Application Support Engineer die verantwoordelijk is voor de productieondersteuning van alle software gerelateerd aan de EMEA Logistic IT-systemen. Je zoekt voortdurend naar kansen en verbeteringen binnen deze bestaande systemen en processen en doet haalbare aanbevelingen.
Als onderdeel van het Service Management-team ben jij het eerste aanspreekpunt voor de operaties en andere teams bij technische vragen of incidenten.

Wat is jouw takenpakket?
  • Je registreert, analyseert en lost incidenten op volgens de vastgestelde procedures.
  • Je voert proactieve probleemanalyses uit om bestaande logistieke systemen en processen te verbeteren.
  • Je werkt in een technische omgeving met de hoofdrol in dagelijkse ondersteuning van verschillende Nike-applicaties binnen de Douane-, Transport- en Operatie-sector.
  • Je werkt samen met stakeholders aan het opstellen van change requests voor logistieke applicaties.
  • Je houdt eindgebruikers op de hoogte van de status van problemen, incidenten of services en zorgt voor de hoogste mate van tevredenheid en service richting stakeholders.
  • Je werkt binnen een team van Service Management Engineers en Managers. Een goede samenwerking met collega-engineers en operationele stakeholders is essentieel.
  • Je rapporteert aan de Manager Service en Local Solutions.
    • Je werkt in dagdienst en staat altijd in contact met de operationele stakeholders (Douane, Transport, Planning) via e-mail, telefoon of berichtenapps.
    Jouw profiel
    • Bachelor in Informatica / Ervaring in een logistieke omgeving is een plus.
    • Je krijgt energie van het oplossen van problemen: je analyseert het probleem en lost het zo snel mogelijk op binnen de afgesproken tijdslijnen.
    • Je hebt sterke analytische vaardigheden, werkt zelfstandig met een groot verantwoordelijkheidsgevoel en bent stressbestendig.
    • Uitstekende communicatieve vaardigheden in het Nederlands en Engels (zowel schriftelijk als mondeling, formeel en informeel).
    • Goede kennis van SQL, basiskennis van SAP, Manhattan en Legacy WMS is een pluspunt.
    • MS Office-toepassingen kennen geen geheimen voor jou.
    • Flexibel en stressbestendig.
    • Je bent een echte teamspeler en werkt graag samen naar een gemeenschappelijk doel.
    • Je beheerst Office-tools zoals OneNote, Excel, PowerPoint en Outlook.
    • Je maakt deel uit van de On-Call Service (24/7).

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