Web Operations Manager

Il y a 2 mois


Bruxelles, Région de Bruxelles, Belgique IT Scout Temps plein

Only available for residents of Belgium, Brussels


Our client is a technology consulting firm that provides a comprehensive portfolio of solutions and services including innovation, customer experience, ERP, analytics, employee experience, cloud, workplace, and cybersecurity. These are designed to help organizations overcome challenges and achieve their goals.

DESCRIPTION OF THE TASKS
Following tasks will be performed by external service provider:

• Digitization of video files for website upload and archiving

• Management of Content Delivery Network (CDN) file server

• Management of live streams on social media

• Guidance and support users in the usage of existing tools, platforms and wikis collaborative sites

• Support of social media live streams centralized support for social media live streams of DGs,
Commissioners, journalists and institutions.

• Technical analysis of the business requirements in view of providing an adequate solution within the
platforms available

• Implementation of solutions on existing technical platforms, including customizations required.

• Frequent review of existing platform usage, correcting misalignments, while coordination with the
space users.

• Writing procedural, user manuals and guides

• Participate and follow in corporate meetings and advances on the strategy and usage of these tools
within the corporate environment.

• Participate in technical working groups, progress meetings and meetings with the users

LEVEL OF EDUCATION
A minimum educational qualification for lot 1 is: Level of education corresponding to Level 6 of the European Qualification Framework which typically corresponds to a bachelor degree of 3 years.

KNOWLEDGE AND SKILLS
Following skills and knowledge are required for the performance of the above listed tasks:

• Knowledge in end-user assistance of information systems

• Knowledge of wiki, collaborative sites and social networks

• Good knowledge of MS Office 365

• Good knowledge of MS Teams

• Good knowledge of JIRA environment

• Knowledge of CDN tools

• Working experience with manual and automation testing

• Good reporting methods

• Ability to give business and technical presentations

• Ability to apply high quality standards

• Ability to cope with fast changing technologies used in AudiovisualV Services information
systems

• Very good communication skills with technical and non-technical audiences

• Analysis and problem-solving skills

• Capability to write clear and structured technical documents, user manuals and guides

SPECIFIC EXPERTISE
Following specific expertise is mandatory for the performance of tasks:

• at least 3 years of specific expertise in User Documentation

• at least 3 years of specific expertise in CDN and media file management

• at least 2 years of specific expertise in Testing



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