Digital Workplace Services Lead

il y a 1 mois

Brainel'Alleud, Wallonie, Belgique UCB Temps plein

Make your mark for patients

To strengthen our Digital Workplace Services team, based in Braine-l'Alleud, Belgium we are looking for a talented individual to fill the position of: Digital Workplace Services Lead.

Ensure the quality of the delivery of service by the DWS team by establishing a clear service management framework, including the necessary assets (Service Catalogues, Service Delivery framework).

The Service Delivery Manager will be the main contact point, with regards to operational matters, for all internal and external partners whom DWS is engaged, either as a service provider or a service consumer. He will establish and maintain a contact reporting and communication channels to all such parties to create transparency on operational quality, setup clear reporting to measure the necessary quality and operational KPIs and ensure appropriate actions are proposed to solve any instance/issue where quality or operations could be impacted.

The Service Delivery Manager also assists the team internally in establishing the necessary best practices to ensure measurable quality and is the champion of continuous improvement of the services. Team.

What you'll do

  • Responsible for designing and improving service delivery management of the DWS team
  • Monitor and measure the service delivery, service quality, performance and the agreed service levels of the Digital Workplace Services, and report on key metrics and KPIs
  • Ensure that policies, processes, procedures and documentation are in place to
    support the service delivery
  • Establish and maintain positive relationships with internal and external customers, and ensure their needs and expectations are met and exceeded
  • Assess and lead operational improvements between our internal (off shore team) and external stakeholders (eg. vendors)
  • Establish and maintain strong, strategic relationships and governance for the Digital Workplace to assure stable and cost-efficient services.
  • Managing and coordinating requests for resources. Those resources may include people, environments, hardware and software licences.
  • Apply the validated governance model of the UCB Strategic Vendor Management initiative.​

Interested? For this role we're looking for the following education, experience and skills

  • Customer oriented, with excellent communication skills, capable to defend your ideas, but open to listen to others as well
  • Demonstrated skill in prioritizing and completing assignments
  • Attention to detail and quality
  • Problem solving orientation
  • Ability to work under pressure and handle multiple tasks and deadlines
  • Strong passion and desire for learning and exploring the latest innovations and developments in technology and the market.
  • Positive mindset
  • Team player
  • Fluent in English
  • 2 - 5 years of experience as Service Delivery Manager

Why you should apply

At UCB, we strive to attract passionate and outstanding talents who thrive on change and are ready to bring real value to patients. Working for us you'll discover a place where you can grow and express your full potential. We place an emphasis on innovation, collaboration and impact. Through meaningful recognition and a motivating work atmosphere, we aim to provide an optimal experience by caring about and valuing our employees – just as we do for the patients we serve.

If you believe you are the perfect match to join us on our pioneering adventure, then we invite you to apply and tell us more about your profile and motivation.

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equitable opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on on EMEA- Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.

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