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1st line Support Engineer
Il y a 2 mois
- Je bent het eerste aanspreekpunt voor klanten via telefoon, e-mail, en sociale media, waarbij je eenvoudige vragen direct oplost en complexere vragen registreert voor verdere opvolging.
- Je documenteert veelgestelde vragen in de kennisbibliotheek en stelt informatiefiches op om naar klanten te sturen.
- Je assisteert bij de communicatie naar klanten, controleert of vragen naar tevredenheid zijn opgelost, en ondersteunt bij prijsvoorstellen en bestellingen.
- Je behandelt RMA-aanvragen, volgt ze op, en zorgt ervoor dat de klanttevredenheid gewaarborgd blijft.
- Je hebt minimaal één jaar werkervaring in een rol zoals ICT-helpdeskmedewerker of netwerkbeheerder.
- Je bent goed bekend met Microsoft Windows 10 en 11, en hebt ervaring met Microsoft Office (Outlook, Word, Excel) 2019.
- Je hebt ervaring met Microsoft 365 en bij voorkeur ook met Microsoft Exchange 2013, 2016 en 2019.
- Kennis van Microsoft Windows Server 2016 en 2019 is een pluspunt.
- Een marktconform salaris met extralegale voordelen en de mogelijkheid om mee te groeien.
- Een bedrijfswagen om u op efficiënte wijze kosteloos door het hele land te vervoeren
- Een dynamische rol op onze locatie in Hasselt, met sporadische klantbezoeken in de regio's Limburg en Antwerpen, zonder fileproblemen.
- Een werkomgeving die gericht is op innovatie en persoonlijke ontwikkeling.
- Samenwerken met een brede variëteit aan klanten uit verschillende industrieën.
