Service Desk Engineer Germany

Functieomschrijving As a Service Desk Engineer, you are the first point of contact for our customers to answer technical
questions or solve problems, both for DCS’ software and hardware solutions.
You are our organization’s business card, so a “Think Customer First” approach is a must
What we offer our customersOur offering consists of fleet management systems (FMS) and services for the management of trucks,
drivers, trailers and cargo. A fleet management solution offers many competitive advantages and helps
companies to save direct and indirect costs. We therefore choose the path of full digitization by offering
additional (digital) services, such as Big Data services and IOT services.
What is your role?The Service Desk team you will be working in, consists of 35 colleagues in an international environment.
Together, you are responsible of the first- and second-line support for our customers, who are seriously
challenged themselves nowadays. You are also encouraged to participate from time to time in projects that
aim to improve our services. You have strong technical talents or are willing to develop in this area. You get
the opportunity to solve complicated problems: by phone, email or remotely (nationally and internationally).
You show initiative and know how to analyze and prioritize questions from customers. You are a good
listener, have empathy and think in terms of solutions. To that end, you are willing to make an extra effort. If
you are unable to resolve it yourself, you can call upon the knowledge and skills of our specialists within the
Digital Customer Services and, of course, your enthusiastic colleagues. Profiel

• Knowledge of hardware and software
• Solution-oriented, analytical level of thinking, accurate and stress-resistant
• A good knowledge of Germany and English
• Passionate and a team player
• Clarify customer needs within the organization
• Good communication skills and a customer- and service-oriented approach
• Passion for perfect customer services, just like how you would like to be helped yourself
• Preferably a bachelor's degree in IT or equal by experience

Aanbod Through a guidance programme (internal academy and coaching), you get familiar with your function. This
trajectory is entirely adapted to your needs, so you can fully develop your strengths and you are challenged
to get the most out of yourself.
Once you are settled in your role, you will be trained and coached regularly to be able to offer premium
customer services. This function will give you career opportunities, both nationally and internationally.
We also offer you an attractive salary, good secondary employee benefits, internal and external training
opportunities, a considerable degree of freedom in carrying out your work and an informal working
atmosphere. Are you enthusiastic and willing to take this challenge? Then, we are looking for you

---