Desktop Support Technician
il y a 1 semaine
Summary
The Junior Desktop Support Engineer is an entry-level IT position responsible for providing technical assistance to end-users with their computer and software issues. This role is ideal for someone with a strong foundation in computers and a desire to build a career in IT support.
Responsibilities
- Troubleshoot and resolve hardware and software problems reported by users
- Install, configure, and maintain desktop computers, laptops, and peripherals
- Provide remote technical support to users
- Update and maintain software applications
- Reset passwords and manage user accounts
- Document technical issues and solutions
- Assist senior engineers with more complex tasks
- Stay up-to-date on the latest technology trends
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- A minimum of 1 year of experience in a technical support role (preferred)
- Strong working knowledge of Windows operating systems
- Familiarity with Mac and Linux operating systems (a plus)
- Excellent troubleshooting and problem-solving skills
- Effective communication and interpersonal skills
- Ability to work independently and as part of a team
- Excellent time management and organizational skills
Skills
- Active Directory
- Microsoft Office Suite
- Network troubleshooting
- Customer service
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