Director, ICTM

Please note that the competition for this post is provisionally scheduled as follows:

• Selective Assessment: Online Assessment during the second half of January 2027
• Final Assessment: Online Assessment between 17 and 19 February 2027 and Onsite Interview Panel on 23 February 2027 at NATO HQ

The above dates are tentative and may be subject to change, with final confirmation to be provided at a later stage in the process.

SUMMARY

The Information, Communication and Technology Management (ICTM) Office provides support and services in the areas of information, communication and technology management, and digital information, archives, records and knowledge management to the North Atlantic Council (NAC), its committees and to the International Staff (IS). To support NATO's ongoing digital transformation, the Director, ICTM will provide strategic leadership and operational oversight for NATO HQ's cloud adoption, in collaboration with the NATO Information and Communications Agency (NCIA) and other stakeholders. The incumbent will act as a primary catalyst for headquarters digital transformation, implementing robust knowledge management (KM) frameworks NATO-wide, foster seamless cross-divisional and enterprise-wide collaboration, and ensure technology directly drives business outcomes.

KEY CHALLENGES

• Ensuring successful cloud adoption by the NATO Headquarters, in close cooperation with the business and other NATO bodies.
• Assessing the structure and performance of the Office, set the approach and manage the necessary change to ensure ICTM is a fit-for-purpose and effective entity.
• Enhancing ICTM's role as the intelligent customer towards NATO Communication and Information Agency (NCIA), and other ICT service providers while ensuring the highest level of service to all customers.
• Leading the Information and Knowledge management transformation, ensuring IKM is done in an efficient, customer oriented and value adding manner, making sure it can be done NATO-wide in order to enhance data-sharing and collaboration.

In addition to the application form, candidates are expected to submit a Word or pdf document, maximum of two A4 pages , summarising their views on the key (and possible other) challenges and how they would address them if selected for the position.

QUALIFICATIONS AND EXPERIENCE

The incumbent must:

• have a university degree in a field relevant to the position;
• have at least 15 years of experience in progressively responsible positions relevant to ICTM, out of which at least 5 years of experience in senior leadership positions;
• have experience in cyber security risk management;
• have extensive experience championing change and/or modernisation projects;
• possess a broad knowledge of current and emerging technologies, industry trends and best practices with demonstrated experience evaluating their strategic value; and
• possess the following minimum levels of NATO's official languages (English/French): V (Advanced") in one; II (Elementary") in the other.

The following would be considered an advantage:

• knowledge of managing information technology in the context of security-related international organizations.

MAIN ACCOUNTABILITIES

Vision and Direction: Develop and formulate strategic goals and objectives in line with Organization objectives, and make recommendations for the best ICTM structure as a critical enabler. Lead the transformation to the cloud and provide the necessary leadership on related transformation of IT/business services. Review the existing ICTM services, processes, and tools with a view to improve services to best suit the overall needs of the NATO HQ.

People Management: Provide mentoring, coaching and training opportunities and be available to offer guidance at critical moments. Set objectives, establish priorities and take corrective action when necessary. Provide regular and fair feedback on performance informally as appropriate and via the HQ Achievement and Development (ADP) system. Promote integrity, professionalism, collaboration and accountability through a sound leadership culture.

Representation of the Organization: Represent NATO HQ on technology and ICTM issues at meetings and committees. Represent ICTM as the prime authority on IT issues to the IS, International Military Staff and Delegations.

Project Management: Plan and supervise the development, expansion and maintenance of NATO HQ information technology solutions and services. Establish priorities and consider the needs of NATO Divisions and Independent Offices. Support the implementation of the business continuity plan. Ensure IT availability at all times. Monitor diverse project teams, incorporating suggestions from senior leadership.

Organizational Effic