Support for Audio Video and Visual

Support for Audio Video and Visual (AV/V) Services

Type

Contract

Country

Belgium

City

Mons

Security

Needed

Company

NCIA

Essential Qualifications/Experience:

• Videoconferencing Technologies - Advanced Proficiency Level -At least 3 years' experience in problem solving, strong knowledge of HP/Poly and PEXIP Videoconferencing Technologies such as Poly Clariti Core/Edge, Poly Clariti Manager, PEXIP back-end infrastructure, Diagnose and resolve technical issues, support software and basic associated network related problems
• Audio Video Visual Room systems- Advanced Proficiency Level -At least 3 years' experience/ Strong knowledge of managing AV/Vroom systems including VTC codec (HP/Poly, Cisco), camera's (HP/Poly, Panasonic), projectors (Epson), monitors (NEC), control processors (Crestron, Extron), microphone systems (Televic), video matrixes (Extron), Video Wall TV Systems and other peripherals
• Communication Systems integration with PKI and Active
• Directory - Intermediate Proficiency Level - At least 2 years' experience/good knowledge in AD and PKI integration with Cisco products
• Experience with monitoring platforms and protocols - Intermediate Proficiency Level - At least 2 years' experience / good knowledge of monitoring platforms such as nGeniusOne, CA Performance management, CA Spectrum, etc
• Network - Intermediate Proficiency Level - At least 2 years' experience/ knowledge in troubleshooting basic network issues (including boundary protection devices) on servers and end users; Splunk log monitoring and analysis, nGeniusOne monitoring and analysis
• Splunk log monitoring and analysis, nGeniusOne monitoring and analysis

DUTIES/ROLE:

• Participate on the implementation of all AV/V service demands for projects and R2Ps requested by the customers and ensure the delivery of the AV/V services fulfilling customer requirements
• Create the designs, plans (room layouts, implementation plans) and required document to accredit the implemented projects or projects to be implemented
• Implement security measures (patches, updates, etc..) on the systems manually or supervise automatic deployment with no to minimal downtime
• Perform all administration and maintenance tasks required at the backend and frontend as a Subject Matter Expert to ensure the availability, continuity and optimum performance
• Bring the backend systems (and if software exists also frontend devices) to the latest software version released by the vendor and approved by NATO authorities
• Improve backend and frontend maintenance activities; monitoring tools and implementation of security measures resulting in minimal to no service interruption
• Continuously improve the quality and efficiency of AV services by monitoring and maintaining healthy backend and frontend environment thus reducing the need for support
• Identify and provide opportunities for continuous service improvements

Job requirements

All the mandatory requirements have to be met in order to apply.

• Videoconferencing Technologies - Advanced Proficiency Level -At least 3 years experience in problem solving, strong knowledge of HP/Poly and PEXIP Videoconferencing Technologies such as Poly Clariti Core/Edge, Poly Clariti Manager, PEXIP back-end infrastructure, Diagnose and resolve technical issues, support software and basic associated network related problems (Mandatory)
• Audio Video Visual Room systems- Advanced Proficiency Level -At least 3 years experience/ Strong knowledge of managing AV/Vroom systems including VTC codec (HP/Poly, Cisco), cameras (HP/Poly, Panasonic), projectors (Epson), monitors (NEC), control processors (Crestron, Extron), microphone systems (Televic), video matrixes (Extron), Video Wall TV Systems and other peripherals (Mandatory)
• Communication Systems integration with PKI and Active (Mandatory)
• Directory - Intermediate Proficiency Level - At least 2 years experience/good knowledge in AD and PKI integration with Cisco products (Mandatory)
• Experience with monitoring platforms and protocols - Intermediate Proficiency Level - At least 2 years experience / good knowledge of monitoring platforms such as nGeniusOne, CA Performance management, CA Spectrum, etc (Mandatory)
• Network - Intermediate Proficiency Level - At least 2 years experience/ knowledge in troubleshooting basic network issues (including boundary protection devices) on servers and end users (Mandatory)
• Splunk log monitoring and analysis, nGeniusOne monitoring and analysis (Mandatory)

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