Senior Product Manager, Fitting Platform

Shape the Future of Hearing Healthcare

At Cochlear, we help people connect to life's opportunities through the gift of hearing. Our fitting and programming software is a critical clinical platform used by audiologists worldwide to configure and optimise outcomes for cochlear implant recipients. The quality, usability, and innovation of this platform directly influence patient outcomes, clinical efficiency, and business success.

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We are seeking a Senior Product Manager to lead the strategy, roadmap, and evolution of this critical software platform. This is a high‑impact opportunity to influence product direction at a pivotal point in its lifecycle and help deliver meaningful outcomes for clinicians and recipients around the world.

Reporting to the Director, Audiological Solutions Software, you will work across global teams to translate customer needs, clinical insight, market signals, and business priorities into products that create measurable value.

About the Role

As Senior Product Manager, you will define what we build, why it matters, and how we prioritise. You will own product strategy, roadmap decisions, discovery, and outcome accountability for the fitting platform.

Success in this role requires balancing customer needs, clinical considerations, technical constraints, and commercial objectives to make clear, evidence‑based decisions in a complex and evolving environment.

You will partner closely with Engineering, Design, Clinical, Regulatory, Commercial, and Marketing teams to deliver products that improve hearing outcomes and customer experiences globally.

Key Responsibilities

Product Strategy, Roadmap and Prioritisation

• Own and maintain a clear, evidence-based product roadmap aligned with portfolio strategy and market direction.
• Define product priorities that maximise customer value and business outcomes.
• Translate customer, clinical, workflow, and technical needs into actionable product direction.
• Make and communicate clear go, pause, pivot, and prioritisation decisions supported by evidence and trade‑off analysis.

Discovery and Opportunity Validation

• Lead product discovery activities in partnership with Design and Engineering.
• Translate portfolio priorities into validated product opportunities and hypotheses.
• Assess desirability, feasibility, viability, and workflow impact before investment decisions.
• Ensure opportunities are clearly defined and ready for delivery.

Market Intelligence and Customer Engagement

• Develop a deep understanding of customer, clinician, and market needs.
• Gather and synthesise insights from customer research, usage analytics, competitive intelligence, and Key Opinion Leaders.
• Use outside‑in perspectives to inform strategic product decisions.
• Balance competing stakeholder needs through transparent and evidence‑based reasoning.

Launch Readiness and Product Success

• Define product readiness criteria and support successful product launches.
• Partner with Commercialisation and Marketing teams to articulate product value.
• Monitor adoption, customer satisfaction, clinical efficiency, hearing outcomes, and business performance.
• Incorporate market feedback into future roadmap and lifecycle decisions.

Stakeholder Alignment and Governance

• Build trust and alignment across technical, clinical, commercial, and regional teams.
• Drive high‑quality decisions through influence, communication, and evidence.
• Produce clear decision artefacts to support governance and timely decision‑making.
• Maintain momentum in fast‑moving and ambiguous environments.

Product Lifecycle Management

• Remain accountable for product outcomes after launch.
• Monitor performance signals and distinguish meaningful insights from noise.
• Drive continuous product improvement and evidence generation.
• Make recommendations on enhancement, expansion, maintenance, or retirement decisions.

What Success Looks Like

• Deliver a clear and compelling product roadmap grounded in customer and business value.
• Improve product decision quality through strong discovery and market insights.
• Drive adoption, customer satisfaction, hearing outcomes, and clinical efficiency.
• Foster alignment and decision‑making across diverse stakeholder groups.
• Use evidence and performance data to continuously evolve the product and maximise impact.

Required Skills

• Strategy and Prioritisation: Demonstrated capability to set product direction aligned to portfolio strategy, define value, and prioritise roadmap decisions.
• Clinical and Custome