Digital product

As a Digital product & AI lead you are responsible for building and improving Ellio’s suite of software products. This includes our internal business software system as well as our dealer portal and the planned development of a customer portal, Ellio app, IoT backend and many more, all with an eye on integrating our physical products and processes into a digital Ellio experience. You join a team of 2-4 internal and external software developers and you work hands-on together with them to build and implement products. You are responsible for defining SW architecture and help define requirements for hardware components. You'll work closely together with the mechanical engineering team (lead) to integrate software and hardware. You ensure that new products, features and subsystems are well implemented end to end, including ownership of releases to internal and external customers.

In this role, you will take on complex design problems that are presented as user expectations and customer feedback. You will translate customer expectations, testing results and quality issues into concrete technical objectives and into precise specifications for subsystems and technologies that can also be delegated within the team or to technical partners.

Through excellent stakeholder management, you ensure that key decisions and risks on design, cost, quality and timing are well communicated and regularly reviewed through the development lifecycle. You ensure that any product decisions are aligned with the company vision and you provide valuable input to the (digital) product strategy.

We expect you to integrate your vision of what AI can do into concrete processes both within your team and throughout the organisation, using your products as the vehicle to bring the power of AI to every employee in the company that might benefit from it. You work with team leaders to design policies that combine security with effectiveness and you educate your peers on the use of AI in their daily work.

• Immediately when starting: Build an Ellio app for riders to complement the physical product experience by adding e.g. remote access, electronic lock, geolocalisation,...
• Within 6-12 months: Design a customer service platform in the Ellio app that allows customers to report problems with their bikes and that offers them a seamless experience throughout the repair process
• Within 6-18 months: Develop an AI-assisted application that helps technicians diagnose field issues and optimise their planning

Current tech stack (you should feel confident with it but we like you to be technology agnostic)

• AWS & Google Cloud
• Typescript (React)
• We work in a Google Workspace environment

As a Digital product & AI lead you are responsible for building and improving Ellio’s suite of software products. This includes our internal business software system as well as our dealer portal and the planned development of a customer portal, Ellio app, IoT backend and many more, all with an eye on integrating our physical products and processes into a digital Ellio experience. You join a team of 2-4 internal and external software developers and you work hands-on together with them to build and implement products. You are responsible for defining SW architecture and help define requirements for hardware components. You'll work closely together with the mechanical engineering team (lead) to integrate software and hardware. You ensure that new products, features and subsystems are well implemented end to end, including ownership of releases to internal and external customers.

In this role, you will take on complex design problems that are presented as user expectations and customer feedback. You will translate customer expectations, testing results and quality issues into concrete technical objectives and into precise specifications for subsystems and technologies that can also be delegated within the team or to technical partners.

Through excellent stakeholder management, you ensure that key decisions and risks on design, cost, quality and timing are well communicated and regularly reviewed through the development lifecycle. You ensure that any product decisions are aligned with the company vision and you provide valuable input to the (digital) product strategy.

We expect you to integrate your vision of what AI can do into concrete processes both within your team and throughout the organisation, using your products as the vehicle to bring the power of AI to every employee in the company that might benefit from it. You work with team leaders to design policies that combine security with effectiveness and you educate your peers on the use of AI in their daily work.

Task examples

• Immediately when starting: Build an Ellio app for riders to complement the physical product experience