Commercial Support officer

Il y a 4 jours

Evere, Brussel-Hoofdstad, Belgique ARC Europe Temps plein 38 000 € - 56 000 € Contrat

ARC Europe is the European expert in automotive assistance founded in 1991 by the leading European automobile clubs. We are experts in assistance & mobility services and we provide high-level services to our B2B customers in more than 40 countries in Europe. We accompany our clients coping with the deep evolution in the automotive industry. As a mobility partner, our strategy is to help our customers responding to their clients’ new expectations by offering a comprehensive and customer-centric approach covering the full mobility ecosystem.

As our company continues to evolve, we are creating a new Commercial Support Officer position to support the sales team with administrative, organizational, and coordination tasks. This role will contribute to smooth account management and follow-up on key commercial activities and internal processes. It is a great opportunity for someone eager to develop in account management, sales, or customer success within an international organization

Main Responsibilities

1.Account Support

  • Support Account Directors with day-to-day commercial activities.
  • Prepare presentations, reports, customer documentation, and internal updates.
  • Maintain and grow contact with local sales operations.
  • Support on DMU and marketing activities.
  • Maintain and update customer records, contract information, and commercial files.
  • Handle and follow up on administrative tasks related to account management.
  • Assist in preparing proposals, contract related documentation, and reply to operational customer requests.

2.Planning & Organization

  • Organize and coordinate account team meetings.
  • Manage calendars, meeting requests, and logistical arrangements.
  • Prepare and distribute agendas, meeting minutes, and action lists.
  • Monitor deadlines and follow up on outstanding action items.
  • Support the organization of customer visits, workshops, and internal commercial meetings.

3.Communication & Coordination

  • Act as the central point of contact for administrative matters within account teams.
  • Coordinate information flow between commercial teams, other departments and network stakeholders.
  • Support the preparation of quarterly business reviews, customer reviews, and presentations.
  • Ensure structured documentation and archiving of commercial information.

4.Reporting

  • Collect, consolidate, and maintain commercial data.
  • Support the preparation of management reports and presentations.
  • Track key performance indicators (KPIs) and action plans.

Qualifications

  • Bachelor’s degree or equivalent through experience.
  • Previous experience in an administrative, commercial support, or customer-facing role is an advantage.
  • Affinity with sales, account management, and customer service.

Required Skills

  • Strong organizational and planning skills.
  • Highly accurate and detail-oriented in administrative work.
  • Proactive, service-minded, and reliable.
  • Strong communication and interpersonal skills.
  • Team player with a hands-on attitude.
  • Ability to manage multiple priorities and work effectively under deadlines.
  • Good knowledge of Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).

Preferred Skills

  • Other European languages are considered an asset.
  • Experience with CRM systems is an advantage.