Commercial Support officer
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ARC Europe is the European expert in automotive assistance founded in 1991 by the leading European automobile clubs. We are experts in assistance & mobility services and we provide high-level services to our B2B customers in more than 40 countries in Europe. We accompany our clients coping with the deep evolution in the automotive industry. As a mobility partner, our strategy is to help our customers responding to their clients’ new expectations by offering a comprehensive and customer-centric approach covering the full mobility ecosystem.
As our company continues to evolve, we are creating a new Commercial Support Officer position to support the sales team with administrative, organizational, and coordination tasks. This role will contribute to smooth account management and follow-up on key commercial activities and internal processes. It is a great opportunity for someone eager to develop in account management, sales, or customer success within an international organization
Main Responsibilities
1.Account Support
- Support Account Directors with day-to-day commercial activities.
- Prepare presentations, reports, customer documentation, and internal updates.
- Maintain and grow contact with local sales operations.
- Support on DMU and marketing activities.
- Maintain and update customer records, contract information, and commercial files.
- Handle and follow up on administrative tasks related to account management.
- Assist in preparing proposals, contract related documentation, and reply to operational customer requests.
2.Planning & Organization
- Organize and coordinate account team meetings.
- Manage calendars, meeting requests, and logistical arrangements.
- Prepare and distribute agendas, meeting minutes, and action lists.
- Monitor deadlines and follow up on outstanding action items.
- Support the organization of customer visits, workshops, and internal commercial meetings.
3.Communication & Coordination
- Act as the central point of contact for administrative matters within account teams.
- Coordinate information flow between commercial teams, other departments and network stakeholders.
- Support the preparation of quarterly business reviews, customer reviews, and presentations.
- Ensure structured documentation and archiving of commercial information.
4.Reporting
- Collect, consolidate, and maintain commercial data.
- Support the preparation of management reports and presentations.
- Track key performance indicators (KPIs) and action plans.
Qualifications
- Bachelor’s degree or equivalent through experience.
- Previous experience in an administrative, commercial support, or customer-facing role is an advantage.
- Affinity with sales, account management, and customer service.
Required Skills
- Strong organizational and planning skills.
- Highly accurate and detail-oriented in administrative work.
- Proactive, service-minded, and reliable.
- Strong communication and interpersonal skills.
- Team player with a hands-on attitude.
- Ability to manage multiple priorities and work effectively under deadlines.
- Good knowledge of Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).
Preferred Skills
- Other European languages are considered an asset.
- Experience with CRM systems is an advantage.