Inside Sales Associate
Il y a 3 jours
Vilvoorde, Vlaams-Brabant, Belgique
Jobtailor
Temps plein
42 000 € - 56 000 € Contrat
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- Explore new opportunities and convert leads into prospects and active trading customers
- Hand over high-potential leads to the Outside Sales team for further follow-up
- Monitor the Sales Mailbox and handle incoming customer requests
- Prepare and execute spot quotes for own leads and customers
- Execute spot quotes from Sales Executives’ portfolios, including mandatory follow-up calls
- Use HISA/CRM and HITS/Pricing Tools; create quotes independently when needed
- Maintain the quote database to track performance, conversion, and hit ratios
- Set up, implement, and maintain customer SOPs and agreements from order to payment
- Manage complete customer onboarding within Hellmann
- Train and guide operational teams on customer-specific procedures
- Monitor and steer customer-specific KPIs to ensure service excellence
- Handle exceptions for live customers
- Ensure a structured handover to Operations or Account Management within one year
- Prepare monthly reports on ad hoc quotation success
- Monitor and steer customer KPI achievement
- Provide ad hoc support to Field Sales Representatives in alignment with the Sales Director
- Provide meticulous administrative and clerical support for sales tasks and processes
- Coordinate sales activities and essential office tasks
Requirements
- Solid and relevant experience in Forwarding (Air and/or Sea)
- Strong operational insight
- Ideally, hands-on experience as a Forwarder
- First commercial experience
- Bilingual Dutch/French
- Professional command of English, spoken and written
- Ability to recognize commercial opportunities
- Personal customer interaction skills
- Hands-on approach
- Team player with positive energy and enthusiasm
- Availability to work full-time
Core Competencies
Demonstrates expertise in customer onboarding, sales process management, and operational efficiency within forwarding services. Proficient in utilizing CRM tools and maintaining performance metrics to drive sales success.
Highest-signal resume keywords
- Forwarding Experience
- Customer Onboarding Management
- Bilingual Dutch/French
- Operational Insight
- Sales Process Coordination
Hard Skills
- Spot Quoting
- Quote Database Management
- KPI Monitoring
- Sales Mailbox Management
- Customer SOP Implementation
Soft Skills
- Personal Customer Interaction Skills
- Team Player
- Hands-On Approach
- Positive Energy
- Enthusiasm
Industry Keywords
- Forwarding
- Air Freight
- Sea Freight
- Sales Support
- Customer Service Excellence
Tools & Technologies
- HISA/CRM
- HITS/Pricing Tools