Genesis OR Consultant
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Job Description
Primary Function of Position:
The Genesis OR Consultant will provide customers with onsite & remote consulting initiatives designed to identify opportunities to implement da Vinci Surgery best practice solutions in standardization, efficiency, staff training, cost containment, and block scheduling. They will also closely work with hospital leadership, as well as with Sales, Marketing, Customer Training, Customer Services, and Tech Support to ensure that customers have the necessary tools to launch, optimize and sustain a successful robotic surgery program.
Roles and Responsibilities:
- Develop and maintain expertise in the following:
- Intuitive technology use and troubleshooting
- Intuitive technology applications
- Proper handling, care and use of Intuitive Instruments and Accessories
- Independently manage assigned territory while effectively managing work time and schedule
- Conduct Genesis OR Consultant and educational initiatives with strategically targeted customers
- Manage complex, extended customer engagements and collaborate with customers, as well as Intuitive commercial, service, and support teams to formulate multi-faceted, customized solution and recommendations based on hospital use patterns, processes, protocols, goals, and other feedback
- Uncover customer needs, utilization barriers, and opportunities
- Prioritize potential solutions and gain alignment with hospital leadership to help implement recommendations
- Track progress and communicate status to customer on a schedule identified within the recommendations
- Align with sales and marketing partners on delivering customized customer assistance, as needed
- Collaborate with internal and external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of Genesis content programs
- Run reports and analyze data when needed to prepare for customer engagements
- Provide in person and/or remote consulting services to deliver value to the customer Examples of services are standardization, efficiency, staff training, cost containment, and block scheduling
- Support customer and internal facing Genesis and Intuitive events and conferences (both in-person and virtual)
- Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goals
- Participate in the training on and launch of new products
- Report customer complaints to appropriate internal parties as they are discovered
- Support the selection, evaluation of potential new reference centers and conducts reference center visits with customers
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