Agile Transformation Coach

Role Overview The Agile Transformation Coach is responsible for six key deliverables to drive organizational change, maturity, and sustainable ways of working across AWOW and EITS.

1. Agile Maturity Assessment & Organizational Analysis

• Responsibilities:
  • Conduct maturity assessments across AWOW and relevant transformation domains within EITS.
  • Analyze current ways of working, IT governance, agile maturity, leadership, and collaboration with departments like architecture, security, and portfolio management.
  • Identify strengths, gaps, risks, and priority areas for improvement.
  • Challenge the current Agile Way of Working using external expertise, best practices, and proven agile principles.
• An Agile Maturity Assessment report for the IT department outlining identified strengths, gaps, and risks.
• A prioritized improvement plan and action roadmap featuring concrete proposals to evolve AWOW and the Strategic/Tactical layers of EITS.
• Responsibilities:
  • Translate the digital strategy into actionable IT transformation initiatives with clear objectives and priorities.
  • Partner with management, Agile Coaches, and key stakeholders to define the target future state.
  • Support strategic decision-making, prioritization, and identify dependencies, risks, and prerequisites for successful execution.
• A fully backed, prioritized transformation roadmap for AWOW and the broader EITS transformation with clear objectives and milestones.
• A comprehensive view of dependencies, risks, necessary decisions, and short-, medium-, and long-term priorities.
• Responsibilities:
  • Support the design of a future-proof operating model for EITS and advise on roles, responsibilities, decision structures, and collaboration frameworks.
  • Translate agile principles into workable IT governance tailored to EITS and IT contexts.
  • Maintain alignment between teams, management, portfolio management, governance, and strategic goals.
• A clear, endorsed Target Operating Model (TOM) for EITS operations along with a concrete Agile Governance Framework.
• Well-defined roles, responsibilities, and decision rights.
• Recommendations for implementing and embedding the operating model long-term.

4. KPIs, Metrics & Success Criteria

• Responsibilities:
  • Define IT-specific KPIs, metrics, and maturity indicators (e.g., delivery, flow, and quality metrics) for AWOW and the broader transformation.
  • Establish transparent tracking for progress, maturity, impact, and value delivery.
  • Guide IT Management and Agile Coaches on interpreting and leveraging metrics for continuous improvement.
• A concrete OKR/KPI and metrics framework featuring measurable progress indicators.
• Clear success criteria, maturity indicators, and a structured reporting framework.

5. Coaching & Mentoring the Agile Coaching Team

• Responsibilities:
  • Coach and mentor the Agile Coaching Team to build autonomy and enhance capabilities in organizational change, stakeholder management, leadership coaching, change management, systems thinking, and agile transformation.
  • Assist coaches with complex challenges, challenge the team, and introduce new methodologies, insights, and best practices.
• A mature, autonomous Agile Coaching Team with advanced coaching and transformation competencies built from the team's skills matrix.
• Practical coaching and intervention techniques for complex scenarios.
• Sustainable internal knowledge transfer.

6. Management Coaching & Agile Leadership

• Responsibilities:
  • Guide and challenge IT management and leaders on agile leadership principles.
  • Shift traditional management and governance patterns toward leadership that fosters autonomy, transparency, and continuous improvement.
  • Help management navigate trade-offs, complex decisions, and transformation friction.
• Agile Leadership workshops for management to deepen their understanding of their role in the digital transformation.
• Clear leadership principles and target behaviors that support AWOW.
• Improved alignment among IT management, the Agile Coaching Team, and IT execution teams.

Core Competencies

• Required Expertise: Agile & Lean, Agile Coaching & Mentoring, Agile Transformation, Change Management, Agile Governance, Agile Maturity Assessment, Agile Tooling, Metrics & KPIs, Facilitation Techniques, and Organizational Design & Scaling.
• Expert Level Expectation: Extensive, demonstrable experience in core areas, specifically Agile & Lean, Coaching & Mentoring, Change Management, and Facilitation Techniques.
• Strong strategic and analytical minds