Customer Support Officer Banking
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We are looking for a Customer Support Representative to join the team at a financial institution. In this role, you will be the first point of contact for customers and internal bank branches regarding technical questions and issues with day-to-day banking services. Among other things, you’ll assist customers with issues related to online banking, bank cards, and transfers. You’ll ensure that inquiries received by phone and email are handled properly and contribute to providing high-quality, customer-focused service.
- You will answer incoming phone calls from customers and internal bank branches.
- You will handle questions and technical issues related to online banking, bank cards, and transfers.
- You will respond to customer inquiries via email and ensure proper follow-up.
- You will analyze problems and independently seek appropriate solutions.
- You record the necessary information and ensure that cases are properly tracked.
- You escape more complex technical issues to second-line support or IT services.
- You work closely with your colleagues to ensure smooth and customer-focused service.
- You speak Dutch fluently and have a basic knowledge of French.
- You have strong communication skills and know how to assist customers in a clear, friendly, and professional manner.
- You’re eager to learn, self-reliant, and solution-oriented.
- You work with precision and remain calm when faced with various questions or problems.
- You’re familiar with digital tools or can quickly learn to use them.
- You’ll have the opportunity to join a small, close-knit team in the financial sector.
- You’ll receive in-house training to acquire the necessary knowledge and skills, and you can count on the support of your colleagues.
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Customer Support Officer
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