Technical Business Analyst

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Technical Consultant – NCR Voyix Professional Services Retail Solutions

Location: Brussels area

Work area: Benelux Area (Primarily Belgium). Onsite with the customer 3 days a week

About NCR Voyix

At NCR Voyix, we are committed to driving innovation, simplifying customer experiences and ensuring growth for our clients. For nearly 140 years, we have been the global leader in consumer technologies, transforming digital commerce experiences across retail and restaurants. Our legacy of success and commitment to innovation empowers us to deliver platform-led technology and best-in-class services for our customers. We enable businesses to meet their goals, whether improving efficiency or building differentiated customer experiences.

From cutting-edge software to on-the-ground services, we exist to help businesses of any size turn everyday interactions into meaningful moments. NCR Voyix is headquartered in Atlanta, Georgia with approximately 15,000 employees in 35 countries.

Position Summary

In addition to having experience as a Business Analyst or Customer Product Owner, you have a technical background in IT and a strong grasp of the needs and preferences of retail customers.

You have experience in building lab environments, and deploying and troubleshooting software. You have a good general IT knowledge, and enjoy building, testing and troubleshooting IT systems

Possessing a minimum of 10 years of demonstrated market experience and adeptness in managing stakeholders, you excel in establishing clear expectations and effectively navigating operational work environments.

Key Areas of Responsibilities

• Deployment and Technical troubleshooting
  • Experience with deploying, testing and troubleshooting software
  • Building and testing retail lab environments, and technical troubleshooting in these environments
  • Creating and reviewing configuration files – ideally JSON
  • Experience with and working on agile projects.
  • Ability to assist PM with sprint planning where required.
  • Delivery of new software versions to the customer, including configuration changes examples and backward compatibly changes in case needed.
  • Assure that all correct components have been installed and that basic sanity tests are run.
  • Validate with sanity and integration test new functions developed against approved requirements.
  • Utilise analytical skills, problem-solving capabilities, and in-depth solution knowledge to conduct readiness for deployment evaluations.
  • Integration support of various NCR Voyix products into a customer solution.
• Defect Analysis
  • Identify defects in the solution, and log and track them in our issue tracking tool
  • Analyse defects and provide diagnosis against original requirements.
  • Help develop testing requirements and plans to validate application changes and supporting business processes.
  • Train internal and external QA teams on what the functionality of developments is intended to achieve.
  • Provision of technical project support on customer sites, up to customer project acceptance.
  • Work closely with developers, QA teams, and customers for deeper analysis as required.
• Requirements Analysis
  • Customer focal point, understand customer business and technical solution & environment
  • Gather customer requirements on new features/changes proposed for POS and Self-Checkout systems.
  • Draft epics in consumable format for all stakeholders with acceptance criteria.
  • Propose design ideas, based on existing solutions to identify any potential adverse impacts.
  • Identify gaps and use previous retail and IT knowledge to analyze a range of options.
  • Facilitate meetings/workshops to evaluate paths, keeping the colleague and shopper experience at the heart of what we do.
• Solution Design
  • Write Epics and/or user stories intended for a broad audience, achieving the balance between technical and non-technical information and other ad-hoc documentation to assist the customer in understanding the solution.
  • Own solution design sessions, working closely with development to achieve aims, whilst adhering to the roadmap.
  • Cross functional working to pul