Quality Assurance

• Client: European transmission system operator
• Department: ETB / GXS / EPS (High-voltage primary systems expertise) – Quality of Supply (QoS) team
• Contract type: Freelance / consulting service
• Compensation: Competitive – to be confirmed
• Location: Brussels – Monnoyer site | Hybrid: minimum 2 days/week onsite
• Languages: English: mandatory | Dutch and/or French: strongly preferred for daily collaboration
• Profile: Technical/engineering background with quality management systems experience; HV/primary equipment affinity a strong asset
• EU authorization: Non-EU candidates must hold a valid work permit and residence permit for Belgium

Context

Our client (a European transmission system operator alongside 50Hertz in Germany), is responsible for the high-voltage electricity transmission grid in Belgium. Within Elia's Technical Business unit (ETB), the GXS department houses the EPS (Equipment and Primary Systems) team, which covers expertise on high-voltage primary systems equipment supplied and installed in the Belgian grid: switchgear, power transformers, insulated cables, and overhead lines.

Within EPS, the Quality of Supply (QoS) team is responsible for quality follow-up across the entire supply scope — covering the equipment itself (during manufacturing and site installation), its technical documentation, and associated digital data. As ETB targets a significant step-change in quality management effectiveness and organisational impact over the coming years, the QoS team is building capacity and reinforcing its governance framework. A Quality Assurance Officer is being recruited to support this ambition.

Responsibilities

Quality Management framework development

• Analyse and map requirements for a simple and effective Quality Management framework adapted to ETB's scope of HV primary systems supply
• Align and interface the framework with internal stakeholders across ETB departments and, where relevant — including coordination with 50Hertz (Germany)
• Propose and validate the framework with clear timelines and milestones — in close collaboration with the QoS Team Lead
• Implement the framework with a strong focus on communication, change management, and structured reporting on progress

External Quality Assurance — supplier and manufacturing oversight

• Participate in factory audits led by the relevant equipment expert — with specific responsibility for reviewing the supplier's quality management system, not merely the product
• Develop, maintain and implement quality control plans for the installation of HV equipment on site by suppliers — ensuring that installation quality is formally governed from handover to energisation
• Develop and maintain a quality dashboard tracking suppliers' factory and site activities — based on qualitative feedback from equipment experts and quantitative KPI data
• Coordinate the follow-up of external inspectors and inspection activities — primarily Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) for transformers, cable systems, and other primary equipment
• Facilitate the follow-up of non-conformities (NCR) and associated corrective action plans — based on Return of Experience (REX) from production, testing, and installation; ensure systematic closure tracking

Internal Quality Assurance — information and process governance

• Facilitate the correct organising, publishing and archiving of technical documents and data in their relevant tools and structures: document management systems (eDoc, HyperTree, SharePoint), asset database (InfraRef), and technical information wiki (LegoNet)
• Facilitate the setup and use of document exchange platforms with suppliers during framework agreements — working with equipment experts to establish structured SharePoint environments for supplier collaboration
• Map, create and archive internal processes at team and department level — using standard process documentation methods: flowcharts, swimlane diagrams, PACI tables, SIPOC models, BPMN
• Coordinate factory performance evaluations — collecting, validating and presenting supplier performance data to support strategic sourcing decisions
• Own KPI follow-up and reporting for quality across the supply scope — producing regular structured reports for the QoS Team Lead and EPS management

Requirements

Background and experience

• Technical or engineering education (or equivalent professional experience) — the role interfaces daily with HV equipment experts and requires the credibility to engage on technical quality topics (materials, testing standards, installation procedures)
• Proven experience in quality management systems and supplier follow-up — ideally in an indust