Internal Sales Employee

• You are the first point of contact for our customers by phone and email, and follow their requests from the first quotation to the final delivery.
• You prepare and send quotations in close collaboration with the Sales Managers.
• You are responsible for the commercial follow-up.
• You confirm customer orders and follow them up from entry in our ERP system until delivery.
• You prepare and follow up delivery quotations.
• You register customer complaints and follow them through to resolution.
• You manage customer files and prepare the requests for new customer and article creation.
• You organise the dispatch of samples to customers and prospects.
• You handle the general administration of the sales department: correspondence, brochures and commercial information of all kinds.
• You create sales statistics that support the commercial team in its decisions.
• You act as a mentor for new colleagues during their onboarding.
• You work in line with our quality system, safety, environmental and work regulations, and help keep the ISO procedures and instructions for your role up to date.
• You report directly to the Sales Director.

Function & responsibilities

• You are the first point of contact for our customers by phone and email, and follow their requests from the first quotation to the final delivery.
• You prepare and send quotations in close collaboration with the Sales Managers.
• You are responsible for the commercial follow-up.
• You confirm customer orders and follow them up from entry in our ERP system until delivery.
• You prepare and follow up delivery quotations.
• You register customer complaints and follow them through to resolution.
• You manage customer files and prepare the requests for new customer and article creation.
• You organise the dispatch of samples to customers and prospects.
• You handle the general administration of the sales department: correspondence, brochures and commercial information of all kinds.
• You create sales statistics that support the commercial team in its decisions.
• You act as a mentor for new colleagues during their onboarding.
• You work in line with our quality system, safety, environmental and work regulations, and help keep the ISO procedures and instructions for your role up to date.
• You report directly to the Sales Director.

Your profile

• Bachelor’s degree or equivalent experience.
• You have a strong commercial sense and a genuine customer focus.
• Your administrative work is accurate, precise and well organised.
• You have a solution-oriented mindset and enjoy solving problems.
• You are communicative, friendly and a true team player.
• You are fluent in French, Dutch and English. German is a plus.
• You are comfortable working with an ERP system and standard office tools.

Our offer

• A key role at the heart of our customer relationships, in an international manufacturing company entering a new chapter of growth.
• A thorough onboarding with a dedicated mentor and internal training on our products.
• Daily contact with customers and colleagues across Europe and beyond.
• A dynamic environment where initiative and entrepreneurship are highly valued.
• Investment in people and technology.
• Professional and personal growth opportunities within an ambitious international group.
• A competitive salary package.
• A congestion-free commute to a conveniently located workplace.

Contact

Suzy Soetaert

+32 475 754464

suzy.soetaert@btt-tech.eu