CX Transformation Lead: End-to-End Digital Experience

Il y a 4 jours

Brussel Hoofdstad, Belgique Pluxee Temps plein 60 000 € - 90 000 € Contrat

Pluxee in Brussels is seeking a CX Expert to own end-to-end experience transformation, drive digital adoption, and improve onboarding and in-life journeys. You deeply understand client and advisor experiences, identify frictions, and guide IT and marketing toward value-driven solutions that maximize usability and adoption.

You will lead change across touchpoints, empower teams to deliver seamless experiences, and champion a customer-centric culture while collaborating cross-functionally to meet