CX Transformation Lead: End-to-End Digital Experience
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Pluxee in Brussels is seeking a CX Expert to own end-to-end experience transformation, drive digital adoption, and improve onboarding and in-life journeys. You deeply understand client and advisor experiences, identify frictions, and guide IT and marketing toward value-driven solutions that maximize usability and adoption.
You will lead change across touchpoints, empower teams to deliver seamless experiences, and champion a customer-centric culture while collaborating cross-functionally to meet