IS Support Manager
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Our client is the executive body of the EU responsible for managing it's daily business and ensuring compliance with EU treaties, with 28 member nations and a staff of over 23,000.
Job Description
For our Branch in Brussels, Belgium, we are looking for an IS Support Manager.
Responsibilities
- Coordination of support teams
- IS Service management
- Follow-up of service quality
- Management and follow-up of user requests
- Guidance regarding the use of information systems
- Management of incidents related to information systems; organization of the reporting
- Participation in user, service and project meetings
Knowledge and skills
- Proven knowledge in end user assistance or support of information systems
- Excellent knowledge of ITIL
- Knowledge of wiki, collaborative sites and social networks
- Ability to participate in multi-lingual meetings, good communication skills.
- Capability of working in an international/multicultural environment, rapid self-starting capability and experience in working in team; leadership capability.
- Able to cope with the needs of multi-language site deployment.
- Experience with ITIL
- Experience with quality procedures
Obligatory Requirements
- Minimum 6 years of IT professional experience
- Minimum 2 years of relevant professional experience in user support, training or documentation writing.
- Working level of English and / Or French
Additional Information
All your information will be kept confidential according to EEO guidelines.
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