Expert Service Delivery Manager – SIAM
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
En continuant, vous acceptez nos Conditions d’utilisation & Politique de confidentialité.
Our client, a prominent organization in the public sector, is looking for a professional to take on end-to-end responsibility for service delivery within a specific functional or technical domain. This role acts as a central point of contact, ensuring stable and result-oriented collaboration between various internal and external service providers.
- Manage end-to-end service delivery within the assigned functional or technical domain.
- Act as the primary point of contact for service delivery follow-up towards various stakeholders.
- Coordinate collaboration and synergy between multiple internal and external service providers.
- Monitor service levels, performance, risks, issues, and escalations to ensure stability.
- Organise and chair operational and tactical consultation meetings, such as service reviews and coordination boards.
- Track incidents, structural problems, changes, and improvement actions from a service perspective.
- Provide consistent reporting on service performance and contribute to the professionalization of SIAM processes.
- You possess 8+ years of experience in IT Service Management and ITIL.
- You have 5+ years of experience in Service Delivery Management, specifically in KPI and SLA monitoring.
- You bring 5+ years of experience in Multi-provider governance and coordination.
- You have 3+ years of experience with SIAM (Service Integration and Management).
- You possess experience in Escalation Management and Risk Management within service delivery.
- You bring experience with Service Reporting and governance structures.
- You have experience working within a government or public sector environment.
- You are proactive, result-oriented, and possess strong stakeholder management skills.
- You have active knowledge of Dutch, French, and English.
Nice to Haves
- Willingness to obtain additional certifications in service integration.
- Start date: ASAP
- Duration: 8 months (until 30/04/2027)
- Work regime: Full-time
- Location: Evere
- Working model: Hybrid
- Contract: open to both permanent employees and freelancers.
-
Lead Service Delivery Manager – Multi-Provider SIAM Expert
Il y a 2 jours
Evere, Brussel-Hoofdstad, Belgique keystone-solutions Temps plein 90 000 € - 120 000 € ContratKeystone Solutions is seeking a Service Delivery Manager Specialist to lead end-to-end service delivery for client engagements in a consultancy capacity. Based at the client site, you will coordinate internal and external providers, monitor SLAs, and drive improvement initiatives across the SIAM operations.You will chair service reviews, manage risks and...
-
Expert Service Transition Specialist – ITIL
Il y a 2 jours
Evere, Brussel-Hoofdstad, Belgique Pauwels Consulting Temps plein 72 000 € - 105 000 € ContratOur client, a prominent organization in the public sector, is looking for a specialist to manage the transition from project environments to operational run organizations. This role focuses on ensuring operational readiness and the seamless handover of releases and services while maintaining high quality and governance standards. Structure and guide the...
-
Expert Performance
Il y a 2 jours
Evere, Brussel-Hoofdstad, Belgique Pauwels Consulting Temps plein 85 000 € - 120 000 € ContratOur client, a leading organization in the public sector, is looking for an Expert Performance & Assurance Specialist to make service delivery visible and measurable. The focus lies on collecting and interpreting performance data, monitoring compliance with service frameworks, and supporting operational governance with clear management information. This role...
-
Service Delivery Manager Specialist
Il y a 2 jours
Evere, Brussel-Hoofdstad, Belgique keystone-solutions Temps plein 90 000 € - 120 000 € ContratMission Overview:We are seeking a Service Delivery Manager Specialist for a consultancy mission at a client site, representing Keystone Solutions. The Service Delivery Manager (SDM) will be responsible for the end-to-end management of service delivery within the assigned functional or technical domain. The SDM acts as the central point of contact for service...
-
Senior Performance
Il y a 2 jours
Evere, Brussel-Hoofdstad, Belgique Pauwels Consulting Temps plein 85 000 € - 120 000 € ContratPauwels Consulting seeks an Expert Performance & Assurance Specialist to make service delivery visible and measurable. You will collect, interpret performance data, monitor framework compliance, and support governance with clear management information. This role emphasizes trend analysis and risk identification to enable evidence-based decisions.Hybrid work...
-
Customer Success Manager
Il y a 4 jours
Evere, Brussel-Hoofdstad, Belgique ARC Europe Temps plein 60 000 € - 85 000 € ContratARC Europe is the European expert in automotive assistance founded in 1991 by the leading European automobile clubs. We are experts in assistance & mobility services and we provide high-level services to our B2B customers in more than 40 countries in Europe. We accompany our clients coping with the deep evolution in the automotive industry. As a mobility...
-
Senior Program Manager
Il y a 4 jours
Evere, Brussel-Hoofdstad, Belgique keystone-solutions Temps plein 90 000 € - 130 000 € ContratMission Overview Keystone Solutions is seeking a Senior Program Manager for a consultancy mission at a client site. This role involves the establishment of a Program Management Office (PMO) for a significant client project, focusing on the implementation of new capabilities and large infrastructure projects. Key Responsibilities Provide expertise in setting...
-
European Automotive Customer Success Manager
Il y a 4 jours
Evere, Brussel-Hoofdstad, Belgique ARC Europe Temps plein 60 000 € - 85 000 € ContratARC Europe, a leading European automotive assistance expert, seeks a Customer Success Manager to build strong partnerships with automotive clients and coordinate cross-functional activities across Europe. You will own daily account management for B2B clients, lead service delivery reviews, and drive improvements through data insights and stakeholder...
-
Handover to Run Specialist
Il y a 2 jours
Evere, Brussel-Hoofdstad, Belgique keystone-solutions Temps plein 70 000 € - 100 000 € ContratMission Overview: Keystone Solutions is seeking a Handover to Run Specialist to support our client in the controlled transfer of changes, releases, and new or modified services to the operational run organization. This consultancy mission emphasizes operational readiness, completeness of run deliverables, alignment between project/change and run, and...
-
Head of International Operations
Il y a 1 jour
Evere, Brussel-Hoofdstad, Belgique ARC Europe Temps plein 90 000 € - 130 000 € ContratARC Europe is the European expert in automotive assistance founded in 1991 by the leading European automobile clubs. We are experts in assistance & mobility services and we provide high-level services to our B2B customers in more than 40 countries in Europe. We accompany our clients coping with the deep evolution in the automotive industry. As a mobility...