Delivery Coordinator

Job Description Summary

The Delivery Coordinator supports the Automation Delivery Lead in coordinating the day-to-day execution of automation delivery, with an initial focus on the Aurora programme. The role helps maintain integrated plans, transparent reporting, effective governance, and timely follow-up across business stakeholders, delivery partners, architecture, engineering, quality, security, validation, and operations.

While initially assigned to Aurora and automation initiatives, the role is designed as a flexible delivery coordination capability that may support DevOps & Automation and, based on business priorities, other Tech P&S teams. Working under the direction of the accountable Delivery Lead or initiative owner, the position enables disciplined execution without assuming the strategic ownership or end-to-end accountability of the lead role.

Job Description

Your Key Responsibilities:

Your responsibilities include, but not limited to

• Support the Automation Delivery Lead or other accountable delivery owner in coordinating delivery activities across assigned programmes, projects, releases, and workstreams.
• Maintain integrated delivery plans, milestones, dependencies, action logs, risks, issues, decisions, change records, and governance documentation, ensuring information remains current and traceable.
• Coordinate day-to-day collaboration among business stakeholders, internal technology teams, delivery partners, and other third parties; follow up on commitments and escalates obstacles or decisions requiring lead attention.
• Prepare governance meetings, delivery reviews, status reports, dashboards, minutes, and decision materials, providing an accurate view of progress, forecast, scope, quality, costs, resources, and delivery health.
• Coordinate demand intake, mobilisation, delivery scheduling, testing, validation, release readiness, deployment, business adoption, and transition to operational support in line with the applicable delivery lifecycle.
• Track delivery-partner performance, resource commitments, deliverables, documentation, invoices or consumption where relevant, and knowledge-transfer actions; highlight deviations to the accountable lead.
• Support adherence to enterprise architecture, information security, GxP, validation, data integrity, quality, release, procurement, and financial-control requirements by coordinating evidence, reviews, approvals, and remediation actions.
• Identify opportunities to improve delivery routines, templates, reporting, tools, reusable assets, and ways of working, and help implement agreed improvements across assignments.
• Provide coordination support across DevOps & Automation and, when assigned, other Tech P&S teams, adapting to the governance model, delivery method, and priorities of each initiative.

What you'll bring to the role:

Essential Requirements:

• Bachelor's degree in computer science, Information Technology, Software Engineering, Business, Project Management, Engineering, or a related discipline.
• Relevant certification or training in project delivery, agile methods, IT service management, or change management is advantageous.
• 5+ years of experience in enterprise IT, technology delivery, project or programme coordination, PMO, application delivery, platform operations, or a related field.
• Demonstrated experience coordinating complex technology initiatives involving multiple workstreams, stakeholders, and external delivery partners.
• Experience maintaining delivery plans, milestones, RAID and decision logs, governance calendars, status reporting, resource views, and delivery documentation.
• Understanding of end-to-end technology delivery, including demand intake, mobilisation, requirements, design, build, testing, validation, release, deployment, adoption, and transition to support.
• Experience working with Agile, Waterfall, or hybrid delivery methods and common delivery-management tools.
• Experience supporting outsourced service providers or distributed delivery teams, including tracking commitments, performance, deliverables, dependencies, and escalations.
• Knowledge of DevOps, automation, low-code, workflow, integration, release management, or platform delivery is advantageous; Appian or comparable automation-platform experience is beneficial but not essential.
• Awareness of enterprise architecture, information security, quality, GxP, validation, data integrity, and audit expectations in a regulated environment.
• Strong organisational, analytical, communication, facilitation, and stakeholder-management skills, with close attention to detail and the ability to manage competing priorities.
• Ability to work independently within agreed boundaries, exercise sound judgement, and escalates matters requiring strategic direction, approval,